Your primary job responsibility will include (and not limited to):
- Ownership of Program Office activities at Gurgaon & Pune covering all aspects of program delivery and participants learning experience
- Coordinate with faculty to create best in class learning material (videos, reading material, assignments etc)
- Support faculty and senior managers to ensure that participant's learning outcomes are met and a high level of satisfaction is maintained
- Be the first point contact for participants, troubleshoot queries and manage discussions
- Assist program director and senior operations and academics managers in planning oncampus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry)
- Monitor participants- performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed
- Collate learning material, solutions and grades from faculty and upload to the LMS
- Review course videos to ensure quality
- Ensure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery
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