Program Manager - Customer Success - FinTech Startup

This posting is for one of our client a fast growing startup in fintech!

As the Program Manager for Customer Success , you will play a critical role in driving the adoption of RECON360 among our key accounts. This high-energy role requires engagement with CXO-level stakeholders to ensure successful implementation, exploration of product development opportunities, and the creation of scalable customer success strategies.

Key Responsibilities :

- Lead and manage the adoption of RECON360 in key accounts, ensuring successful implementation and customer satisfaction.

- Build and maintain strong relationships with CXO-level stakeholders, understanding their needs and challenges, and providing tailored solutions.

- Identify gaps and opportunities in the product to enhance functionality and user experience.

- Design and implement efficient, scalable customer success processes and strategies.

- Collaborate with product teams to align customer feedback with product development.

- Provide strategic insights to the leadership team to inform business decisions.

- Cultivate a culture of continuous improvement and customer-centricity.

Required Qualifications and Experience

- Proven experience in customer success, project management, or a related role in the fintech, SaaS, or supply chain finance domain.

- Exceptional communication and relationship-building skills, especially with senior executives.

- Strong project management abilities, with a knack for problem-solving and strategic planning.

- Resilience and adaptability in a dynamic, fast-paced startup environment.

- Experience working with cross-functional teams to enhance customer adoption and experience.

- Passion for technology and understanding of the supply chain finance ecosystem.

What We Offer:

- A key role in a rapidly growing startup with direct access to the company's leadership and founders.

- Opportunities for rapid career advancement in product and customer success, tailored to your strengths and career aspirations.

- Competitive compensation package.

- A collaborative, innovative, and empowering work culture.