Program Manager - Customer Success - Consulting Firm

Responsibilities:

Account management:

- Consulting global clients to conceptualize, execute and grow volunteer programs in their organization.

- Oversee successful implementation of Companies' product and services suite for each client.

- Oversee portfolio of global customers, avoid churn and explore avenues to up-sell to maximize revenues from an account.

- Drive new business growth through greater advocacy and reference-ability.

Cross-functional support:

- Align with leadership team around key metrics and objectives.

- Align with sourcing, product and marketing team to develop capabilities and offerings in areas of user interest.

- Own the business and influence leadership team by sensitizing them towards new user insights, product changes, new features etc.

Desired background:

- 2-5 years of work experience preferably in a consulting/ account management role

Desired competencies:

- Communication skills

- Client management skills

- Demonstrate high ownership and exude high energy in all tasks.

- Excellent organizational and team coordination abilities

- Should be able to handle pressure and deadlines in an unstructured work environment.