Program Manager - Cross Sales - Contact Center

Job Description:

1. Deployment & achievement of assigned business plans through contact center operations- Pan India

2. Collecting business intelligence from Competition and Coordinating with various departments to achieve monthly targets.

3. Co-ordinate with field to ensure timely visits and documentation for Xsell customers.

4. Increase the Base to business conversion with help of field.

5. Design & deployment of schemes for increasing the business volume.

6. Liaison with Pan India agencies for field support on documentation pickup.

7. Co-ordinate with the Ops and finance teams for facilitating timely disbursals.

8. Responsible for monitoring & driving the overall P&L for the assigned product.

Experience: 12 to 15 years

Good experience in contact center operations/ handling telecallers with experience in top up or cross selling (retail products)

Keywords:

Cross Selling, contact center, call center, telesales, telecalling, top up sales, top up