Program Manager - Consumer Experience - FMCG

Responsibilities:

- The candidate will work with City Heads to drive city-specific experiments, track NPS and other CX impacting KPIs on a regular basis.

- The candidate will be responsible for all cities in a region and work closely with the city teams.

- The candidate will be owning NPS improvement of the region and work in tandem with City teams to create a deep-rooted sustainable customer-centric culture.

- The candidate will problem solve CX impacting issues, monitor improvement and measure the impact of experiments

- The candidate will program manage all city experiments in the region, will have customer-centric POV and align city initiatives to enhance City and region NPS

Preferred Candidate:

- Graduate/PostGraduate with 3-6 years of experience in consumer experience, consulting, strategy or program management.

- Experience in advanced analytics is preferable

- Effective Analytical and Communication skills

- Attitude & Aptitude for processes and systems

- Should be a team player, working alongside people from all walks of life

- Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach

- Initiative - Demonstrates strong ownership to bring about change and help drive the business forward