Program Manager - Business Services - eCommerce

Qualifications :

- Post-Graduate degrees in Management/Computer Science/Information Technology/ M.Tech. from a premiere institute

- Certificate in Project Management, Program Management are desirable

Experience :

- Must have at least 12 years of relevant experience

- Must have at least 10 years of demonstrated experience in managed services

- Should have experience in managing large (of more than INR 100 Crore) projects or programs

- Should have experience in end-to-end management of one e - commerce project either in house or for a third party

- Experience in working on large-scale distributed and heterogeneous IT systems preferred

Roles & Responsibilities :

- Identified as Key Profile

- Shall be deployed on-site full time for the duration of the project in Delhi

- Responsible for delivery of MSP business services across all and shall be solely responsible for Quality of Services offered by the app.

- Shall coordinate efforts of all agencies associated with the MSP (sub-contractors, consortium partners) in delivery of these services

- Shall coordinate the efforts of managers of business services, technology services wherever required

- Shall monitor and ensure adherence of MSP to all specified service level agreements of business services track

- Lead, supervise and oversee the day-to-day activities of various business service teams to ensure specified Service Level Agreements are met

- Shall be responsible for implementation of continuous improvements in Business Services Unit and achievement of Key Performance Indicators and deliverables specified by app.

- Shall participate in all key Project review and Steering Committee discussions and implement all decisions jointly taken and signed off

- Convene Project Review Meetings of the Business Services Unit and update the Project Management dashboard on continuous basis.

- Shall coordinate with Technology Service Unit, Application Development Unit wherever required