Program Manager - Business Delivery Team

About the Role:

As a Program Manager in the business delivery team, you will play a crucial role in driving strategic initiatives and programs aimed at driving offline org scale-up, training, engagement and life-cycle management leading to higher productivity of this org. This position requires a dynamic individual with a strong background in program management, a deep understanding of sales & operations, and the ability to communicate effectively with top management as well as regional teams, HR, tech etc.

Responsibilities:

Program Ownership:

- Take ownership of end-to-end strategic initiatives and programs designed to improve the productivity of newly hired field employees.

- Develop a comprehensive understanding of program goals, objectives, and key performance indicators (KPIs).

Execution and Implementation:

- Design and drive plans and initiatives around quick hiring and replacement, training, field induction, scale-up in terms of productivity, prevent attrition of good resources and overall engagement.

- Design and execute programs around ensuring top frontline talent constantly moves up the ladder and is engaged with the organization

Progress Monitoring:

- Establish robust tracking mechanisms to monitor the progress and performance for all initiatives and frontline employees

- Regularly analyze program data to assess effectiveness and identify areas for improvement.

Communication and Reporting:

- Prepare and deliver clear and concise progress reports on initiatives to top management.

- Effectively communicate program updates, challenges, and successes to ensure transparency and alignment.

Stakeholder Engagement:

- Foster strong relationships with key stakeholders, including senior management, to ensure support and alignment with program objectives.

- Address stakeholder concerns and proactively communicate changes or adjustments to the program.

Continuous Improvement:

- Identify opportunities for continuous improvement in program design and execution.

- Implement feedback mechanisms to gather insights from stakeholders and team members.