Program Manager - BPM Firm

Role: Program Manager

Client: Leading BPM company

Primary Responsibilities:

- Deliver high quality outcomes, based on contractual terms as agreed with clients for large programs

- Deliver on business goals by defining best practices and streamlining processes across program

- Drive initiatives across multiple businesses & functions to understand the business problems and build optimized solutions.

- Collaborate with Business Heads and functional experts to brainstorm, design & co-innovate best in class solutions to generate significant business growth & cost impact.

- Serve as client interface for contract negotiations or change of scope of work

- Handle complex and large transitions and be a strategic partner in influencing decisions for the future

- Handle multiple projects/products in parallel for different customers in different regions and time zones.

Qualifications

- Minimum Qualification

- An Engineer with minimum 12-15 years of experience in preferably IT companies

- Minimum of 5 years of experience in leading large programs for global clients

- Strong familiarity with program and project management tools and software

- Strong domain capability in financial services area preferably Insurance

- Additional information

Skills

- Senior Business and Client Management

- Planning and Analysis

- Risk Mitigation and management

- Large Team Management

- Conflict Management

- Decision Making

- Problem solving

- Oral and written Communication

- Financial Management

- Cost-benefit analysis

- Market acumen