Program Manager - B2B Operations - EV Industry

We have urgent job opening for Program Manager with one of the EV Based company.

Location : Gurugram

Program Manager - B2B Operations

Location: Gurgaon

Role Overview:

As a Program Manager for B2B Operations at Battery Smart, you will play a pivotal role in optimising and streamlining our processes, ensuring operational efficiency, and contributing to the continued growth of the organisation. The ideal candidate will have a minimum of 6 years of relevant experience, a solid background in on-ground and central operational roles, and a proven track record of resolving complex operational challenges.

Qualifications and Experience:

Minimum 7 Years of B2B Operations Experience: To be eligible for this role, candidates must have a minimum of 6 years of direct and hands-on experience in B2B operations. This prerequisite ensures that applicants possess a deep understanding of the intricacies of B2B processes and are equipped to navigate the challenges associated with managing complex operational workflows.

On-Ground and Central Roles Expertise: A proven track record in both on-ground and central operational roles is essential. This criterion ensures that candidates have a comprehensive understanding of the entire operational spectrum, from field-level execution to strategic oversight.

Data Analysis Proficiency: Strong proficiency in data analysis using tools such as Excel and SQL is a prerequisite. Candidates should be capable of extracting meaningful insights from data to inform decision-making and optimise operational processes.

SOP Design Experience: Demonstrated experience in designing and implementing Standard Operating Procedures (SOPs) is a must. This expertise ensures that the candidate can contribute to the creation of efficient, standardised processes that enhance operational effectiveness and scalability.

Logistics Experience (Preferred): While not mandatory, additional experience in logistics will be considered a significant advantage. This includes expertise in optimising supply chain processes, managing inventory, and ensuring timely deliveries.

Team Lead Experience (Must): Candidates must have prior experience in a team lead or supervisory role within the operations domain. This criterion ensures that the applicant has demonstrated leadership capabilities and the ability to guide and motivate a team effectively.

Knowledge of Operations Tools (Must): Proficiency in utilising operations tools is a non-negotiable requirement. The candidate should have hands-on experience with tools relevant to B2B operations, showcasing their ability to leverage technology for enhanced efficiency.

Key Skills:

- Excellent Communication and Interpersonal Skills: Strong verbal and written communication skills are essential for effective collaboration with both internal teams and external clients. The ability to convey complex operational information in a clear and concise manner is crucial.

- Analytical and Problem-Solving Abilities: The candidate should possess strong analytical skills, coupled with a proactive approach to problem-solving. The ability to identify, analyse, and resolve operational challenges in a dynamic environment is paramount.

- Stakeholder Management: Proven experience in stakeholder management is vital, with the ability to build and maintain positive relationships with internal teams and external clients. The candidate should be adept at addressing concerns, managing expectations, and fostering collaboration.

- Detail-Oriented: A meticulous and detail-oriented approach is necessary to ensure the accuracy and quality of operational processes. The candidate should have an eye for detail and a commitment to maintaining high standards.

- Hands-On Approach: Comfortable with a hands-on approach, the candidate should be willing to actively engage in day-to-day operations, demonstrating a commitment to understanding the intricacies of the business and making informed decisions.

- Quality and Efficiency Focus: A commitment to delivering high-quality results efficiently. The candidate should be driven to enhance operational efficiency while maintaining a focus on delivering excellence in every aspect of the role.

- Candidates with prior operations experience, including team lead roles and proficiency in operations tools, are encouraged to apply. This criterion ensures that the selected candidate brings a wealth of hands-on experience and leadership skills to drive the success of Battery Smart's B2B operations.