Program Manager - Academic/Training Industry

The Genesis:

We are a bunch of learning junkies: obsessively-compulsively addicted to making meaningful learning happen and delivering learning outcomes! We are also totally sold on the idea that data is the new currency driving the world and data-driven analytics and automation determines survival and success.

So we decided that our mission is to make all knowledge professionals data-proficient thus ensuring their success in our data and automation driven future (and yes make the world a better place while we are at it).

Growth Story:

A brainchild of Mohan Lakhamraju and Hari Nair, Great Learning came about in mid-2013. Starting from a 4-member team, today we are 60 strong and growing fast. We have created a network of 200+ expert faculty and mentors who help us deliver high quality blended learning experiences across 4 programs and six metros. Over last three years, we have delivered over 1,000,000 hours of impactful learning, had a 100x growth in learners, a 30x growth in revenue and we are just getting warmed up. We are leaders - our BABI program is ranked #1 in India 2 years in a row (sky shots) and this spot is very close to our hearts - we do everything in the box and out of the box to defend the crown. We love our programs and we feel immense pride every time our graduates crack new jobs, new promotions, new roles and start new divisions or startups - but we are never satisfied and will never stop!

Great Team:

This great team has alums from Stanford, Berkeley, MIT, IITs, Duke, MDI, IIM-A, IIM-S, NMIMS and MICA, who have worked with Tiger Global, Flipkart, Boston Consulting Group, Zipdial, Citi, SAP and P&G amongst others. Meet our matrix (reloaded obviously) team:

- Mohan (aka Mr. Fixit): Mohan is the cofounder and CEO and spends most of his time dreaming up the future and setting impossible goals for us. He is a serial entrepreneur and ex-VC investor at Tiger Global and DFJ. He holds an MBA (Stanford), MS (UC Berkeley) and B.Tech (IIT Bombay).

- HKN (Hari Krishnan Nair aka UberNinja): Hari is the cofounder and heads the marketing, sales and alliances initiatives. Hari was the co-founder at iLabs, a marketing automation startup that he built and successfully sold and has an MBA from MDI Gurgaon.

- Arjun Nair (aka Lean Machine): Arjun leads the learning experience and operations, ensuring have a wonderful and smooth learning experience. Arjun graduated from MIT Sloan (MBA), Duke University (MS) and Kerala University (B.Tech).

- Vinod (aka Pokerpurist): A passionate technology man of multiple talents, Vinod is the person spearheading the core technology initiatives. Vinod holds a B.Tech from IIT Bombay, 7 years of experience at Stratify, followed by 4 years at Flipkart.

- Pankaj (aka BigBadBeancounter): Pankaj manages accounts, finance and treasury operations, also coordinates the information support systems of the company. He is a management graduate from NMIMS Mumbai and is also an associate member of ICAI.

- Harish (aka Forest Gump): When he is not running and triathloning, Harish focuses on business development, launching new programs and people development. Harish earned an MBA from Kellogg, and an MS in Engineering from The University of Texas at Austin.

Join Us (if):

- You have an entrepreneurial bug

- You work best under no adult supervision

- You get all the weird ideas and a sudden urge to implement them

- You believe education is beyond books and can be damn exciting

- You feel all work and no play makes you dull (and can be an excellent foosball partner)

We walk the talk and believe in the same learning experience for our people, we do not tell we ignite.

- Tell me and I forget. Teach me and I remember. Involve me and I learn- Benjamin Franklin.

Still thinking, let us help you:

Job Responsibilities:

Your primary job responsibility will include (and not limited to):

- Ownership of Program Office activities at Gurgaon & Pune covering all aspects of program delivery and participants learning experience

- Coordinate with faculty to create best in class learning material (videos, reading material, assignment etc)

- Support faculty and senior managers to ensure that participant's learning outcomes are met and a high level of satisfaction is maintained

- Be the first point contact for participants, troubleshoot queries and manage discussions

- Assist program director and senior operations and academics managers in planning oncampus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry)

- Monitor participants- performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed

- Collate learning material, solutions and grades from faculty and upload to the LMS

- Review course videos to ensure quality

- Ensure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery

- Manage, identify and implement processes for smoother program management to ensure a consistent and trouble free learning experience

- Coordinate with IT and Admin to ensure smooth execution at various locations Travel to other cities as needed to manage residencies

Relevant Background:

- 2 or more years of experience in managing program office for an academic or training organization

- Ability to multitask and coordinate with multiple stakeholders

- Passion for learning and having great learning outcomes

- Bachelor- s, preferably in business management or MBA

- Intermediate level knowledge in Excel and other productivity tools

- Excellent verbal and written communication skills

- Prior experience with a learning management system is useful, but not required. However, candidates should be comfortable learning and use technology tools for answering queries and enabling participants to learn online

Work Location: Gurgaon/Chennai