Program Manager

About the job:

Role purpose and scope:

- Interact with customers to prioritize solving business problems; discover opportunities to optimize, automate, and improve an organization's business processes; and develop specification roadmap for data science projects to augment decision-making and execution effectiveness.

Performance Areas

- Customer discovery and development interviews, establish customer success metrics.

- Develop project concept notes, specifications, and user stories.

- Guide and liaison with product engineering teams to deliver the customer solutions as conceived.

- Achieve and maintain customer success.

Technical/Functional Experience:

- Support formulation of problem statement and definition of scope.

- Construct problem statement including problem description.

- Contribute to project planning and effort estimation within scope, identify risks and mitigation approaches.

- Translate requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery.

- Demonstrate exceptional requirement gathering skills, Write well formed, validated requirements and manage changes. Use appropriate tools to record, track and manage requirements.

- Work closely with the Business Head along with CEO on core areas like: Strategy deployment, Program Management, Project execution & operational excellence to achieve business objectives.

- Provide support in deploying short term and long-term strategy.

Program Management: Lead programs on key initiatives working with the business teams.

Project execution:

- Assess existing systems and processes to identify gaps and enable implementation.

- Ensure the organization is working on key priorities of the business, identifying key success metrics, and evaluating progress.

- Schedule the reviews and follow up on the actions from the meetings with the respective teams for action and closure.

Internal & external communication:

- Support the CEO in external events and industry bodies.

- Liaise with the communication team on the social media posts and key business post.

Essential Skills / Personality:

- 3-7 years hands on experience in either customer facing roles like requirement gathering, technical sales / business development, Support the leadership team in the development of RFI's, RFP's and Service offerings.

- Build and maintain strong relationships at different levels & Experience in stakeholder management, program management.

- Commercial/Business strategic mindset.

Qualification:

- A degree in Bachelors / Master of Business Administration or

- 3-7 years proven experience as a Business Analyst / Program manager in a related role like Strategy consulting, Business transformation.

Job Experience:

- Minimum of 3 to 7 years experience in relevant role.

Highly Desirable:

- Experience in data science or software engineering projects as a technical contributor OR

- Experience in product management for software or data services, OR

- Experience in implementing predictive analytics projects.

Career progression: Customer-facing, and Business Management career path, Business Consulting.