Program Management - IT Infrastructure - BFSI

Skillset required: Program/ Project management, IT Infrastructure, Portfolio Management - Costing, Budgeting.

As Project Manager in the ITID CtB programme, the role holder will provide direct oversight of the programme(s)/ project(s)-, financial and outcome accountability, reporting to a Portfolio Manager within ITID. In executing this role, the Project Manager will need to:

- Build strong relationships with senior stakeholders within IT, Global Businesses, Finance

- Work closely with their respective Portfolio Manager, the Global ITID PPM Practice team and their senior stakeholders to ensure alignment of their project/programme with the wider change portfolio and group strategy, values and behaviour

- Provide board level overview of progress, lead and direct multidisciplinary teams across all global businesses, global functions and regions

- Lead end to end execution and responsibility for all aspects of the project/program, including definition, planning, execution & implementation, governance & control, financial, resource and change management.

- Provide financial analysis, including being able to contextualize financial data into business activities and conclusions

- Ensure the adherence to financial processes and procedures at project/program level, as set and communicated by the Bank, regulators and ITID PPM Practice.

- Own the identification and escalation of any budgetary related risks, issues and opportunities to portfolio/function as appropriate.

- Have responsibility for the effective handover of the project/program into Business as Usual operations to support effective benefits realization.

- Have responsibility for deploying the Business Transformation Frameworks and respective methodologies within their Programme/Project and instilling good program/project disciplines within their project and wider team.

Impact on the Business Function :

- Plans effectively around delivery constraints and optimizes the programme/project plan to maximize benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.

- Ensures the baseline measures are established which include scope, requirements, benefits, schedule and budget are managed as outlined in project and programme management frameworks. Identifies and intervenes where there is slippage and variance from plan.

- Plans and tracks operating and capital spend within budgetary constraints and reports risks and discrepancies. Tracks and reports on financial business case commitments and ensures adherence to financial processes. Leads by example and encourages excellent financial management in others.

- Oversees the tracking of projects(s) risks, issues, dependencies and assesses the impacts on the benefit realization for the project(s) and takes action to minimise impact, actively challenging and removing obstacles

- Influences and collaborates with ITID and other ITD and global business stakeholders and partners to drive the transformation outcomes. Represents ITID, where necessary, at discussions regarding project/programme prioritization and to create buy-in for risk mitigation and contingency plans

- Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise

- Obtains sponsor and stakeholder sign off for deliverables, formally closes project, assesses stakeholder satisfaction and captures feedback. Captures key learns from each project.

- Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realisation

- Manages the initiative sponsor(s), working with them to ensure project deliverables are met

- Plans and manages the implementation of multiple people related transformation projects, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensures that the ITID organization and other change audiences are ready, willing and able to function in the new business environment.

- Works closely with delivery partners on planning, design and estimating, bringing together teams; actively managing dependencies between these teams and other projects and prgrammes

- Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to transformation projects/programmes and their success

- Promotes pace and energy within the team and leads by example

- ITID Project Manager always fully prepared for Board meetings with appropriate material, reports, actions completed etc.

- Quality & timely input coordinated and provided as required

- Makes informed and educated decisions in relation to Programme and Project papers and material

- Implements and utilises IT best practice in ITID standards and governance frameworks in area of responsibility.

- Creates and maintains partnerships with senior stakeholders in Technology over the short, medium and long term.

Customers / Stakeholders :

- Provides key inputs in the delivery of highly complex and business-critical change effort in accordance with industry best practices and methodologies in the process of establishing creditability for ITID.

- Monitors and reports on the project/programme/portfolio and intervene when project/programs go off track

- Provides timely updates for the Global/Regional/Business/Functions

- Enables Executive Leadership Teams to review the performance against the project/programme objectives and identify future roadmap

- Ensures all agreed costs, quality and delivery commitments to stakeholders are met

- Evaluates delivery quality of Change the Bank (CTB) projects/programmes using Key Performance Indicators (KPIs) or surveys

- Proactively monitors areas of concern and risks within the portfolio and provide recommendation to mitigate them to ensure Service Level Agreements (SLAs) of delivery are met approach

- Promotes adherence to project/programme governance model and use of Group defined standards and tools for processes such as risk logs, change control and resource requests

- Sets the pace and operating rhythm of the project/programme, driving a culture of achievement and ensures pace by identifying and removing barriers to project success

- Demonstrates financial acumen to develop a Global business case, including investments, detailed benefits and link to overall finances of the business

- Ensures Global/Regional teams following frameworks and methodologies thus driving a common high performance approach

- Ensures key learning are captured from each project/programme and feeds these back into the business to improve methodologies and share best practice

- ITID Project Manager always fully prepared for Board meetings with appropriate material, reports, actions completed etc.

- Quality input coordinated and provided as required

- Makes informed and educated decisions in relation to Programme and Project papers and material

- ITID Project Manager always fully prepared for meetings with appropriate material, reports, actions completed etc.

- Quality & timely input coordinated and provided as required.

- Implements and utilises IT best practice in ITID standards and governance frameworks in area of responsibility.

- Creates and maintains partnerships with senior stakeholders in Technology over the short, medium and long term.

Leadership & Teamwork :

- Act as inspirational role model for the ITID PPM colleagues and line managers and contribute to developing its leadership talent and resourcing strategies. These efforts will help position the bank as top provider of ITID services in each of its primary markets and achieve maximum profitability and growth.

- Proactively enhance, drive and execute guidelines that ensure that all programmes/projects are implemented in a manner that will ensure customer value, maximized revenues, cost savings and improved efficiencies.

- Maintain regular dialogue with Global and Regional ITID Leadership teams in support of best practice initiatives and developments that will establish and maintain vibrant, enthused, and highly energised work environments

- Evidence of support and contribution to pipeline of talent, including coaching and mentoring of high potential individuals and bringing talent into the organization

- ITID Project Manager always fully prepared for meetings with appropriate material, reports, actions completed etc.

- Quality & timely input coordinated and provided as required.

- Makes informed and educated decisions

- Implements and utilizes IT best practice in ITID standards and governance frameworks in area of responsibility.

- Creates and maintains partnerships with senior stakeholders in Technology over the short, medium and long term.

Operational Effectiveness & Control :

- Maximise success of ITID in achieving its goals by improving the Project and Programme Management elements of the business environment including:

- AOP targets

- Customer satisfaction goals

- Risk and control management

- Governance

- Regulatory standards

Knowledge & Experience / Qualifications :

- Outstanding project and programme management experience which include communications capabilities, decision making and problem-solving skills, lateral thinking, analytical and interpersonal skills.

- Excellent understanding and proven experience of Programme and Project Management methodologies including Waterfall and Agile.

- Ability to direct and influence people in a matrix orientated environment and establish working partnerships at a junior and senior organizational level.

- Proven experience of positive, challenging interactions with Senior Executives across the business.

- Outstanding relationship management, collaboration and influencing skills.

- Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.

- Change agent with proven ability to implement large scale organizational, procedural, technology and people related change programs.

- Proven ability to articulate complex issues concisely and in simple language to recognise to the global remit of this role.

- Detail orientated.

- Strong financial analytical background and proven ability in financial/analytical reasoning, including being able to contextualize financial data into business activities and conclusions.

- Experience of delivering large scale change programmes within a Technology organization, with Infrastructure experience.

- Experience of leading and managing teams with proven track record of working with diverse, cross functional teams that are located regionally and worldwide.

- Experience of driving continuous improvement