Program Head - Customer Experience - IIT/IIM/NIT/BITS

- Scope and deliver complex, business critical programs end-to-end and drive and shape the overall program's strategy and roadmap.

- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Selling Partner experience improvements.

- Define business and systems requirements working with internal and external customers.

- Define and execute the project plan from design to release, securing resources, and managing implementation.

- Clearly communicate goals, roles, responsibilities, and desired outcomes.

- Manage multiple internal and external, cross functional and remote stakeholders.

- Develop change processes associated with program rollout and ongoing support.

- Track delivery against launch objectives and implement proposals to improve program services and efficiencies.

- Scale existing programs to expand coverage of existing services or programs

- Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes and quality experiences.

- Plan and manage multiple parallel projects.

- Maximize resource utilization for the greater good of the organization.

What we look for

- Graduate from a Tier-1 College (IIT/IIM/NIT/BITS)

- 4+ yrs of work experience

- Startup Cultural Fit: willingness to learn, to innovate, to take initiative, to think beyond conventional dogma, ability to work in a flat organisation

- Strong analytical aptitude in problem solving and operational experience

- Should be good at multitasking, critical thinking, and comfortable with tactical execution

- Proven track record of finding innovative solutions to business problems