Program Director - Telecom - IT Services

- Experience / Skills 14+ years experience in Service Delivery

- Experience in multi-stream complex projects

- Should be able to manage complex contract

- Excellent customer interaction skills. Ability to build good relationship and rapport with senior management of the customer team

- Excellent communication skills

- Excellent negotiation skills

- Should be able to interface with various stakeholders in Organisation eco-system (LOB Heads, Service Line Heads, Vertical Leaders etc), integrate teams from various units and ensure successful delivery

- Should be able to demonstrate business and people leadership skills

- Roles & Responsibilities - Single face of Organisation for the program

- Ensure delivery of the contractual scope within agreed service levels

- Responsible for Cost, Schedule and Quality of deliverables

- Responsible for CSAT and management of customer perception about Organisation

- Management of contract and risks/issues

- Ensure timely closure of all isues raised by the cusotmer

- Ensure compliance of the contract by Organisation team and the customer

- Lead the delivery and pre-sales teams in the program

- Ensure theat delivery related metrics adhere to organization norms

- Responsible for building the delivery team and employee satisfaction

- Managing the governance meetings - with the customer and with internal stakeholders

- Ensure engagement related metrics adhere to organization norms

- Drive financial objectives such as Gross Margins, Revenue Growth, Productivity and Collections