Program Director - F&A Operations - BPO

Job Description

Required Information Details

1. Role Program Director F&A

2. Required Technical Skill Set

3. No. of Requirements 1

4. Desired Experience Range 25+ years

5. Location of Requirement Nagpur, Mumbai

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Minimum 25 years of experience in F&A Outsourcing industry of which 7 to 10 years in managing large programs of over 1,000 FTEs

2. Experience in Client Relationship Management engaging with CFOs, key client stakeholders, understanding their requirements and Outsourcers ability to meet them 

3. Experience of leading large teams located across multiple cities in India and across the world. Demonstrated skills of managing span in excess of 1,000 FTEs 

4. Ability to lead a team of senior leaders reporting to this position 

5. Experience of Driving Digital Transformation across a portfolio of accounts 

6. Experience of working in large organizations have matrixed structure

7. Excellent communicator at all levels

8. Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment 

9. Excellent analytical and problem solving skills 

10. Experience in managing/supporting transitions of complex F&A projects

Good-to-Have 

1. Chartered Accountant or MBA Finance qualification

2. Understanding of Technology and various ERPs being used in Finance world

Role descriptions / Expectations from the Role

1. Accountable for managing service delivery

2. Responsible for SLA management and customer satisfaction across a portfolio

3.  Ensures and monitors all processes are in place to pro-actively deliver consistent service quality

4. Ensure resources, capabilities and capacity to meet Customer requirements

5. Motivate, develop and mentor entire team

6. Metrics and reporting as per the program communication plan

7. Conduct a thorough review of all components in Project/Program Plan: scope, deliverables, time frame, and cost

8. Ensure Quality Management Systems are followed for delivery excellence.

9. Participate in Finance and Technology roadmap discussions with Customer and advise on the best way forward

10. Initiate process, productivity and service improvements to improve Customer Satisfaction

11. Drive transformation programs

12. Ensure proper communication between onsite, offshore and Customer teams

Type Details of the Role (For Candidate Briefing)

Reporting To Which Role Delivery Head, eBPS

Size of the Team, if any Reporting to this Role 2000 4000 Associates

On-site Opportunity