Progenesis - Center Manager

Center Manager

Responsibilities:

Overall Daily Operations and Administration Management:

- Oversee and manage all aspects of the center's daily operations, ensuring smooth and efficient workflow.

- Develop and implement operational strategies to optimize resource utilization and enhance productivity.

- Monitor and manage center budgets, controlling costs and maximizing revenue.

Patient Care Service:

- Ensure the delivery of high-quality patient care services, maintaining patient satisfaction and addressing patient concerns.

- Implement and monitor patient feedback mechanisms to drive continuous improvement in service delivery.

- Manage patient flow and appointment scheduling to minimize wait times and optimize resource utilization.

Financial Counselling of Patients:

- Provide accurate and transparent financial counselling to patients regarding treatment costs and payment options.

- Assist patients with insurance claims and billing inquiries, ensuring a seamless financial experience.

- Manage patient billing and collections, ensuring timely and accurate processing.

Floor Management:

- Oversee the day-to-day management of the center's floor operations, ensuring a clean, safe, and organized environment.

- Coordinate with various departments to ensure efficient patient flow and service delivery.

- Manage and resolve any floor-related issues or conflicts.

Efficiency and Employees Management:

- Recruit, train, and supervise staff, fostering a positive and productive work environment.

- Conduct performance evaluations and provide feedback to employees, driving continuous improvement. -

- Implement and monitor employee performance metrics, ensuring adherence to quality standards.

- Optimize staff scheduling to ensure adequate coverage and efficient resource allocation.

Hospital Data Management:

- Maintain accurate and up-to-date patient records and operational data.

- Generate and analyze reports on key performance indicators, identifying areas for improvement.

- Ensure data security and confidentiality in compliance with HIPAA and other relevant regulations.

Compliances / Documentation (NABH, NABL, PCPNDT):

- Ensure compliance with all relevant regulatory standards and accreditation requirements (NABH, NABL, PCPNDT).

- Maintain accurate and up-to-date documentation for all operational and clinical processes.

- Conduct regular audits and inspections to ensure compliance with quality standards.

- Manage the process of maintaining and renewing all required certifications.

Qualifications:

- Bachelor's/Master's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.

- 3+ years of experience in healthcare management, with a proven track record of success.

- Strong understanding of healthcare operations, financial management, and regulatory compliance.

- Excellent leadership, communication, and interpersonal skills.

- Ability to work independently and as part of a team.

- Proficiency in MS Office and healthcare management software. -

- Knowledge of NABH, NABL, and PCPNDT compliance protocols is highly desirable.