Product Success Manager - Software Firm

About the Company : It is a software company that provides a platform for customer experience management. Key features of our company include social media management, customer care, advertising, and marketing automation. The platform aims to provide a unified approach to managing customer interactions, allowing businesses to engage with their audience, analyze data, and measure the effectiveness of their digital marketing efforts.

Desired Candidates :

a) Be able to deliver on, and communicate the value associated with the customers investment in advertising & marketing module through the platform to guarantee retention & customer growth.

b) Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.

c) Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.

Roles and Responsibilities :

a) 2+ years of experience in paid social account management at a brand, agency or technology.

b) Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.

c) Strong product acumen & evangelization experience with the aptitude to learn new products & feature sets.

d) Experience of building and optimizing paid social campaigns.

e) Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.

f) Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.

g) Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat).