Product Success Manager - IT - IIT/NIT/IIM/FMS/ISB

Job | Career opportunity | Product Success Manager | Bangalore

We have an opportunity for a Product Success Manager role with our client at Bangalore.

Please Note : B.Tech Graduates from Tier 1 OR B.Tech from regular college with MBA from Tier 1 only be considered.

JOB DETAILS :

Position : Product Success Manager

Shift Timings : 2.00 pm-11.00 pm IST

Location : Bangalore

About Our client, Who we are :

- At a time when consumers are connected and empowered like never before, Our client is helping the world's largest brands provide amazing experiences at every turn. It offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels

- . We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most exciting, Our client works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike,P&G, Shell, Samsung, and Visa.

What You'll Do :

WHAT YOU'LL DO ; LIST OF JOB RESPONSIBILITIES :

What You'll Do as a Product Success Manager

- Identify, comprehend and clearly articulate clients' requirements to define, analyse and implement an end-to-end solution.

- Work with a portfolio of clients and ensure they are able to meet their business objectives by closely monitoring their usage of the platform and propose ways to improve their set up

- Analyse and elevate clients engagement with the platform features and capabilities, adoption of the product and create a compelling business case for adopting new features , hence paving way for an upsell or cross-sell.

- Analyse clients performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and an effective customer engagement.

- Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators

- Capturing development areas for product improvement and drive interlocks with product managers and engineering for necessary enhancements.

- Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel

- Manage and optimize configuration of on boarded our clients, to ensure their continued success with the our platform

- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled

- Maintain platform relevancy according to changes business needs Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements

- Assist the Platform Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts

Who You Are & What Makes You Qualified :

- Overall working experience with 1 to 2 years of experience in Web technologies , CRM or SaaS platforms and/or digital marketing experience in social platforms

- Excellent written and verbal communication skills.

- Advanced analytical skills with proven competency in Data tools and methodologies , ability to collate , harmonise and visualise data and present the statistical merit in a business case.

- Excellent written and verbal communication skills, articulation skills and a compelling executive presence

- Ability to interpret Industry specific trends across different verticals or lines of business

- Ability to operate in an autonomous way , dive deep, engage stakeholders across regions and lead change management

- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight

- Demonstrated passion for the social technology universe

- Direct experience in working with or for social media management software is preferred.

- University Degree preferably in STEM preferred

- Work Timings : from 2 to 11 PM