Product Owner - Operations/Collections & Compliance/Tech Platform

Job Description:

The product team sits at the heart of the company and is responsible for conceptualizing and driving product strategy and delivery. Product Owners own specific product areas end to end and are responsible for driving business values.

Key Responsibilities:

- Own product strategy with functional owners - primarily Operations, Collections and Compliance group

- Drive the product and business-planning process across cross-functional teams

- Work with Project Management team to maintain roadmaps, projects/initiatives

- Manage sprint teams, collaborate with functional owners and senior management group

- Prioritize projects (specific to Operations, Collections and Compliance), and work with Technology teams for implementation

- Assess and analyze project preferences and requests from functional owners, understand the rationale behind the requests

- Manage and support the Product Development team/Business Analysts during project kick-offs, requirement gathering, sign offs and UAT sessions

- When applicable, conduct end-to-end functional impact analysis, design reviews, test case reviews to ensure that the goals and requirements are met

- Take part in the grooming sessions with Product Development and Technology teams

- Take part and/or lead the meetings/discussions with Operations/Collections/Compliance to identify issues and projects solutions

- Communicate effectively with Product Development team and functional owners to ensure high quality product outcome

- Plan and prioritize Operations/Collections/Compliance backlog with Project Management and functional owners

- Ensure the Sprint teams have adequate groomed stories well before the sprint cycle

- Work with Operations, Collections and Compliance teams to review problems/opportunity areas and recommend systematic solutions

- Review the product development performance and track metrics, reports, etc.

- Manage retrospect discussions (specific to Operations, Collections and Compliance projects)

- Identify trends and assess opportunities to improve processes and execution

- Measure project performance and failure points as applicable

Qualifications:

- MBA (Marketing/Finance) + BE/B.Tech with 2 to 5 years' experience working as a Product Owner, preferably in Operations domain, and hands-on experience in managing or operating Lending Business and/or Digital Banking operations related technical products/platforms

- Proven ability to execute complex operations projects, and should have product launch experience by working with cross-functional teams

- Experience of working directly with Engineering team, and have good understanding of development practices, system design, and technical knowledge to work with Technology group

- Strong attention to detail towards operational projects, processes and requirements

- Proven track record of managing all aspects of a successful product throughout its lifecycle

- Strong data orientation and analytics skills

- Strong communication skills; written as well as verbal

- Knowledge of US market is preferable

- Knowledge and ability to understand US regulations and compliance processes

- Strong problem-solving skills and willingness to roll up one's sleeves to get the job done

- Experience of working in a cross functional setting/environment

- Experience of working with Salesforce marketing Cloud or other CRM tool(s)