Posted By

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Megha

Senior Recruiter at Xpert Conexions

Last Login: 12 October 2021

Job Views:  
141
Applications:  21
Recruiter Actions:  8

Posted in

IT & Systems

Job Code

987621

Product Operations Role - eCommerce

2 - 5 Years.Gurgaon/Gurugram
Posted 3 years ago
Posted 3 years ago

- Communicate with external and internal stakeholders through various channel maintaining high customer experience at all times

- Identifying, troubleshooting and resolving technical issues, and circling back to affected customers

- Responsible for writing product requirements, working with the product and development teams to resolve issues

- Work with content, supply, product and engineering teams to improve the customer experience

- Manage client expectations regarding estimated response times for issue resolution

- Demonstrate a proactive approach to the improvement or optimization of existing processes

- Ability to handle difficult stakeholders - exhibit courtesy, empathy and apply understanding to all interactions

- Microsoft Office expertise - Excel, Word, Power point

- Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside comfort zone

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Posted By

user_img

Megha

Senior Recruiter at Xpert Conexions

Last Login: 12 October 2021

Job Views:  
141
Applications:  21
Recruiter Actions:  8

Posted in

IT & Systems

Job Code

987621

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