Product Manager - Services

Education and Experience Required:

- Typically 12+ years to demonstrate mastery of Service Business Management.

- Advanced experience in several of the related disciplines of delivery, solution architecting, or business planning prior to taking a business management role.

Knowledge and Skills:

- High knowledge of the IT and services industry.

- In-depth and broad knowledge of company organization, functions, culture, services portfolio, routes to markets, and end-to-end processes.

- Unique mastery and recognized authority in the area of responsibility. Need solid technical, and state-of-the-art functional, or business knowledge.

- Highly developed problem-solving abilities.

- Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment.

- Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen.

Responsibilities:

- Leads and develops product support or solution portfolio planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, and sales readiness and associated processes.

- Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.

- Performs business analysis, identifies root causes, and develops recommendations/ solutions to drive business improvements.

- Responsible for revenue and margin contribution for a set of (more than one) solutions or services.

- Provide leadership in the development, and execution of the Services Vision - helping customers transform their business and derive measurable business value from their IT investment.

- Utilizes technical and business skills to lead complex cross-functional activities that have a high impact on the services business.

- Provides mentoring and guidance to peers and lower-level employees.

Note - Techno commercial exposure of doing Product Manager - services

Hardware stack experience as a Product Manager Focus on services