Product Manager - Retail Products - Bank

Product Manager - Retail Products

Company : Bank

Job Title : Product Manager - Retail Products

Department : International Retail

Reporting To : Senior Product Manager - Retail Banking

Location : Mumbai

Job Purpose : Responsible for Managing Retail Products

Area of Responsibility :

Product Management :

- Design, enhance and manage retail products to support the Bank's strategy along with ensuring competitive suitability of the products in the market

- Acquire new customer relationships for the products through various initiatives including multi channel marketing

- To manage and optimise expenses including marketing to drive the P&L growth

- Carry out product reviews and adequately document changes/improvements

- Design, review and enhance policies to support the business strategies

- Facilitate competitor, market and customer intelligence to management

- Manage regulatory & reputation risk by adhering to codes of conduct

- Facilitate multiple end to end integrated MIS reports for better understanding of the business

- Deliver good customer experience by ensuring continuous process improvements, adequate training and knowledge level at customer facing channels.

- Design and update marketing collaterals like emails, terms and conditions, website content, etc.

- Work with internal functional departments, business and technology for effective & smooth implementation of product/process development and improvement initiatives

- Manage external stakeholders including third party suppliers/vendors to achieve delivery of service improvement initiatives via operational SLA's and appropriate management of risks

Enhancing Customer Value :

- Enhance new and existing customer relationships through activation, upgrade and retention.

- Improve customer experience across channels through out the customer life cycle

- Run business campaigns through various channels to meet the within required budget, timescale and quality

- Build processes for effective launch of campaigns and tracking its efficacy