Product Manager - Payment - eCommerce

1. KEY OBJECTIVE OF THE JOB :

- To oversee and manage their product on daily basis through data insights, customer studies, competitive comparisons & benchmarking, stakeholder interviews and closely work with tech team to build product strategy and release features.

2. MAJOR DELIVERABLES :

- Continuously tracking and monitoring consumers, customers and competition and preparing insights & benchmark reports on the same.

- Collaborate with usability, analytics, and engineering team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same.

- Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.

- Gather detailed functional requirements and create product requirement (PRDs) and other documents to support rapid development and effectively manage trade-offs between costs / schedules versus customer benefits.

- Ensure PRDs, flow diagrams and wireframes are properly translated to live site and drive problem resolution once new features have gone live.

- Engage in defining a strategic creative direction for product and marketing communication.

- Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations.

- Work with various support teams (engineering, design, marketing, contracting) to manage operational issues such as fulfillment, external partner relationships, legal and other compliances and customer conversions.

- Work with finance and accounting team to identify key cost and revenue drivers for product areas, obtain financial evaluations from finance team for new business options.

- Drive customer conversions and increase customer delight via system interventions as well as impactful contacts/leads management.

3. RIGHT PERSON :

Essential Attributes :

- Product Design & Development skills

Technological knowledge :

- Product testing skills

- Strong process orientation

- Mobile first thinking

- Analytical skills

- Strong Communication

- Using Data to take decisions

Desirable Attributes :

- Strategic capability

- Dealing with ambiguity

Desirable Knowledge Areas :

- Has managed and improved conversion by improving offers and payments experience for the customer

- Has led the end-to-end integration of at least one payment method or payment processor