Product Manager - NRI Services - Retail Banking Group

Company : Private Bank

Location : Mumbai

Role : Product Manager - NRI Services

Group : Retail Banking Group

Grade : Manager

Job Purpose : Maintenance and development of NRI Product & Processes, introduction of new Product variants & improvement of existing process to achieve value & volume growth for products as well as to ensure better customer satisfaction.

Key Deliverables :

- To enhance and introduce new product features / product variants / value added services on an on-going basis to maximize customer satisfaction & achieve growth in NRI book size.

- Monitor process changes / enhancements as & when required to reduce TATs, to comply with internal & external policies / regulations, reduce costs, enhance customer satisfaction

- Provide channel training & channel support, assistance on queries from branches, sales staff and internal stakeholders

- Regular review of processes & implementing process improvements to achieve cost reduction

- Ensure implementation and monitoring of all Regulatory & Internal audit obligations pertaining to NRI product of the Bank.

- Regular monitoring and updation of market intelligence report through benchmarking products and services across competition

Educational Qualification :

- MBA from reputed institute with 1-5 Years of Product / Sales experience

- Excellent communications skills.

- Ability to assume independent responsibility