Product Manager - NRI Services - Bank

Product Manager-NRI Services

Company : Private Bank

Role : Product Manager

Location : Mumbai

- Assist the Product Manager to enhance and introduce new product features / product variants / value added services on an on-going basis to maximize customer satisfaction & achieve growth in NRI CASA book size.

- Monitor process changes / enhancements as & when required to reduce TATs, to comply with internal & external policies / regulations, reduce costs, enhance customer satisfaction

- Provide channel training & channel support

- Manage CASA MAB and debit card charging on a monthly frequency and work on projects for increasing fee income.

- Assistance on queries from branches, sales staff and internal stakeholders

- Regular review of CASA processes & implementing process improvements to achieve cost reduction

- Ensure implementation and monitoring of all Regulatory & Internal audit obligations pertaining to NRI CASA of the Bank.

- Regular monitoring and updation of market intelligence report through benchmarking products and services across competition.

Primary Responsibility :

- Provide assistance to the Product Manager to manage & improve CASA product offerings as well as offer new value-added innovative services to NRI customers to achieve growth in NRI deposits book size.

- Regular review and monitoring of all CASA products & processes through product notes, MIS with an aim to increase customer delight, reduce customer response TAT and monitor irregularities

- Managing customer and business interface channels and platforms for opening and servicing

- User Acceptance Testing (UAT) of new technology developments with respect to opening and servicing of CASA on customer & business interface platforms

- Ensure the CASA product features & services are aligned with the latest RBI / FEMA guidelines

- Provide day-to-day assistance to branches, operations & sales staff on all CASA product related issues such as product features, NRE permissible transactions, taxation, debit card features and charges, MAB charges and waivers, etc

- Regular review and updation of CASA related information at all customer touch points (website, branches, overseas branches etc.) by liaisioning with the Marketing team

- Monthly activity of CASA MAB and debit card charging; updation on websites and internal communication channels and communicating any change in charges or service tax to relevant stake holders

- Monthly preparation of MIS and reporting as per RBI DEAF guidelines and coordination with Operations team on transfer of funds to RBI and claims settlement.

- Periodic monitoring of competitor products and services

- Provide regular training to branches, sales staff, call centers & conducting E-test for training evaluation.