Product Manager - Housing Finance

Product Manager - Housing Finance

- Develop strategy to fulfill the customer need to identify a suitable residential property

- Develop strategy to get mind share of branch colleagues to generate leads of customers who are looking for this service

- Develop process to manage the lead flow from the branches and customers who are looking for this service

- Develop process to fulfill the leads

- Over all make a business model which will service the customer need and generate revenue for the company

- Set up new product/service/revenue line as per the expansion plan of the business.

- Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in changes in application form, workflows, policies etc.

- Defining new processes and documenting of processes related to the loan life-cycle

- Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time

- Monitoring & improving lead-to-login, login-to-approval & approval-to-disbursement ratios of the call-centres

- Strategically responsible for customer experience - Innovation, Conceptualize and Implement

- Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility

- Taking complete ownership of user experience across all our products

- Create prototypes and design flow; present the mock designs to the team/ management and seek approval to take live

- Driving digital penetration of customers through various initiatives and projects

- Enhanced the data collection process with some validations to reduce the overall TAT

- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

- Scope and prioritize activities based on business and customer impact

- Research new technological trends so as to figure out how to incorporate them into products

- Lead the development of project plans, schedules, budgets, and appropriate systems documentation

- Facilitate team input into various stages of product development and design

- Define and analyze performance metrics & prepare project status and feature

Qualification And Experience :

1. MBA with 8-12 years in Housing Finance industry and atleast 2 yrs with Affordable Housing Finance companies & analytical skills and Risk management are the key technical skills needed.

2. A key skill required is to be adept at Cross Function Work and at convincing and prodding Operations team into putting in their best efforts for the Product.

3. The person should be good at MS excel, have sound Numerical Skills and should be good at Analysing and Interpreting Data.

4. The Person should have a sound understanding of Business Economics and Unit Economics.

5. The Housing Product Manager should be able to deeply understand risk in the product and understand the cost and effort at mitigating them.

Remuneration :

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

Contact Person Name, Address & Nos.:

P.G.Ganesh
Perfect Placer
Mobile 8368469496