Product Manager - Digital Lending - Bank

Product Manager - Digital Lending | Bank | Urgent Opening

Job Description:

Job Title: Sr. Product Manager - Digital Lending

Grade: DVP / VP

Department: Digital Banking

Eligible Grade: DVP / VP

Location/Branch: Mumbai - CO

Reporting To: Head - Digital Lending, Digital Banking

Position Purpose:

Responsibilities include delivering digital lending projects on time within budget and scope. Sr. Project Managers should have a background / knowledge of Retail Lending business / Product(s), management, budgeting & analysis.

Position Responsibilities:

Key Responsibilities:

1. Sr. Product Manager will be responsible for end-to-end understanding of existing customer journeys of lending products and automating them to the highest extent possible.

2. Understanding the current Product platforms & internal processes across lending products and digitalizing wherever applicable across functions.

3. Implementing cross-sell journeys & BC / partner integration of various loan products along with launch of new & innovative digital solutions with strong capability to scale up of business.

4. Creation of digital journeys for customers for various lending products by using digital channels viz Internet / Mobile banking.

5. Innovation, competition mapping and building the digital product journeys accordingly, integrating with payment gateways and ensuring that the integrations go live would also form part of the role.

6. To ensure requirements are gathered from relevant stakeholders, BRD is prepared & raised to the COE (Tech team)/ IT SPOC, ensuring UAT is completed on time and the features/ offerings go live for the customer/ partner.

7. Active involvement in UAT testing to check performance of the digitized process and go live after taking necessary approvals from the stakeholders.

8. To establish liaisons with sales, product, Risk and operations team to study the processes and accordingly identify and plug the gaps.

9. Ensure that SOP / PAC is written/ updated, as applicable & it is approved by concern committee of the bank.

10. Should have understanding on any of the various lending products viz Home loan, Loan against Property, Personal loan, Two/Four wheeler loan, Agri loans, Tractor financing, Micro Finance (MFI), Credit Card & Gold Loans

11. To manage query resolution for external as well as internal stakeholders

12. Prepare Presentations, by presenting data in charts, graphs, tables, designing and developing relational databases on the project update and present to the senior management.

13. Keep up to date with knowledge on the Banking Industry and various initiatives on the digital space.

14. Innovate and generate new ideas for improving lending product and process efficiency

15. Sourcing information, influencing colleagues where necessary; information collation & presentation with conclusions & recommendations

16. Working with various Units to follow-up deliverables & actions

Qualifications and Experience Requirement:

Qualifications:

Essential:

- Postgraduate preferably MBA or Graduate with finance stream from a known and reputed institute

Preferred: Project Management Certification would an added advantage.

Experience:

Essential:

- Minimum 8 years of experience in Banking or Financial Institutions with preferable experience of min 3 years in retail lending or digital lending space.

Preferred:

- Process reengineering

- Project Management Expertise

- Delivery excellence in a banking change environment

- Excellent communication, negotiation and influencing skills

- Ability to structure, plan and execute projects covering various lending products / Processes.

COMPETENCY REQUIREMENTS:

- Technical Skills

Skill Attribute:

- Business Analysis

- Research to understand data points required to produce a certain result or data analysis

- Requirement gathering to produce structured, functional specifications

- Working on complex data elements

- Proven record of working through the full project life cycle

- Proven experience working in a project environment with different methodologies and approaches

- Experience of working in a banking change environment

- Strong analytical skills

- Strong stakeholder management

- Excellent communication skills

Financial Analysis:

- Understanding of the annual Budgeting Process

- Understanding of Forecasting Results

- Ability to interpret Financial Results and understand the interplay of numbers, especially w.r.t. KPIs and their trends

- Ability to assess the financial impact of proposed action plans and follow up implementations

- Some experience with supporting strategic decision making, including new business activities, buy/lease, outsource or not.

- Ensure a posteriori that the actions bring the desired benefit

Project Management:

- Overall Project Management & Execution, including

- Initiating & Planning

- Delivering results

- Monitoring & Controlling

- Project Risks

- Stakeholder Management

- Project Closure

- Consulting Skills

- Dealing with a cross section of colleagues, influencing skills and building bridges to achieve desired results

- Business Analysis, Project Management and Change Management within a Universal banking environment

- Ability and flexibility to work in disparate functional areas of the Bank

- Delivery Excellence in reports & presentations produced

EUC Skills:

- Expertise in MS Excel, Word & Powerpoint

- Creating meaningful, smart & effective Powerpoint decks

EUC Skills:

- Expertise in MS Excel, Word & Powerpoint

- Creating meaningful, smart & effective Powerpoint decks

Behavioural Skills:

Competencies Attribute:

- Professionalism

- To conduct your duties with good judgment and in good faith

Respect:

- To be sensitive and responsible for what we say and do

Excellence:

- To act in a manner that earns the trust and admiration of others

Entrepreneurial:

- To be enterprising and take ownership of our actions

Teamwork:

- Working collaboratively to achieve the common goals and be successful together

Discipline:

- Complies with organisational policies and procedures. Seeks clarification from appropriate authorities when in doubt or contemplating change.

Result Oriented:

- Unwavering focus on achieving results

- Orientation to Excellence

- Strives for Excellence in whatever they do

- Attention to Detail

- Being meticulous and checking the nitty gritty

- Communications

- The ability to convey information to others effectively and efficiently

- Perseverance

- Persistence in doing something despite difficulty or delay in achieving success

- Time Management

- Managing time effectively - allocating the right time to the right activity

- Planning & Organisation

- Plans his work carefully - establishes courses of action & priorities for self to accomplish goals. Organises work to effectively & efficiently deliver results.

- Problem Analysis & Solving

- Identifies problems, then transforms them. Relates data from different sources and identifies possible causes. Using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.

Decisiveness:

- Shows a readiness to make decisions, render judgements, commit oneself to definite opinions, taking actions and responsibility for such decisions

Initiative:

- Maintains a high level of energy and enthusiasm, being extremely active for prolonged periods of time when the job requires this. Works hard and possesses considerable staying power. A self-starter rather than a passive acceptor. Takes action to achieve goals beyond those called for. Ability to assess and take initiatives proactively & independently

- Functional Inter-linkages

- Internal & External

- All departments of the Bank