Posted By
Posted in
Banking & Finance
Job Code
1446758
- To review policies and processes related to demat accounts and their related information, communications, request forms, etc. To impart information to internal and external customers related to the same
- Personal responsibility for making decisions in both simple and complex issues within given timelines related to processes and policies in consultation with Team Lead/ Unit Head.
- Regular review and modification of processes and policies pertaining to account maintenance and instructions
- Implementation of regulatory changes, new guidelines with a focus on 100% compliance at all times and customer convenience and impact
- Implementation of changes in process to with a focus on improvisation, digitization and improving customer experience
- Timely responses to regulatory/audit findings from both internal and external units and immediate action on the same wherever required
- Review of Customer Instruction Formats, Information Capture and user checklists both internal and external
- Policy and process approvals from Committees across the bank
- Monitoring Key parameters and matrices for continual tracking and improvement with focus on TAT, FTR, Customer Complaints, Operational Efficiency and digitization,
- Day-to-day management of queries related to Liability accounts and ensure solutioning of the same
- Knowledge sharing through training content, FAQs, modules etc both to internal and external customers and upkeep of the same
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Posted By
Posted in
Banking & Finance
Job Code
1446758
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