Product Lead - Policy & Process - Bank

Opening for Product Lead Policy and Process in Leading Private Bank - Mumbai

- Process Simplification and Automation - Post customer acquisition related

- Updated customer communication through bitly and adhoc communication. Repository owner for all Product communications (AOF, Website, SMS/Email/Letter, SOC, T&C, etc.)

- Collaterals - ETB Journey differentiation (CASA/TD), Service Request forms management (e.g. CRF, Nominee Update/Changes, 15G/H)

- Projects - Digitisation of service requests, STPs evaluation and development, related activity

- Complaints / Queries handling (Service issue - TDS, Interest Calculation, 15G/H, etc.)

- Process Simplification and Automation - Post customer acquisition related

- Process Note - Regulatory, Account Opening, Internal Processes (NPC/BCD/Branch Ops, etc.) - Creation / Changes / Renewals

- Stakeholder Liasioning - Branch, Business, NPC, Branch Ops, ORM, Compliance, Legal, Marketing, IT, Finance

Experience: Min 15 Years