Product Lead - IVR Systems & Chatbot

Key Responsibilities:

1. Product Strategy & Vision :

- Develop and articulate the product vision and strategy for both IVR systems and chatbots.

- Identify market opportunities, customer needs, and competitive landscape to inform product roadmaps.

- Align product strategies with overall business objectives and goals.

2. Team Leadership:

- Lead, mentor, and manage a team of product managers.

- Foster a collaborative and innovative team environment.

- Provide guidance and support to ensure successful product delivery.

3. Product Development:

- Oversee the entire product lifecycle from concept to launch and beyond.

- Collaborate with cross-functional teams including engineering, design, marketing, and sales.

- Ensure timely delivery of high-quality products that meet user needs and business objectives.

4. Stakeholder Management:

- Act as the primary point of contact for stakeholders regarding product updates, issues, and improvements.

- Communicate product vision, strategy, and status to senior leadership and other key stakeholders.

- Gather and incorporate feedback from customers, partners, and internal teams.

5. Market & User Research:

- Conduct market research and user interviews to gather insights and validate product ideas.

- Analyze data to make informed decisions and identify areas for product improvement.

- Stay updated on industry trends and advancements in IVR and chatbot technologies.

6. Performance & Optimization:

- Define and track key performance metrics for product success.

- Continuously analyze product performance and user feedback to identify areas for enhancement.

- Implement improvements and optimizations to drive product growth and customer satisfaction.

Qualifications:

- Master's degree in Business, Computer Science, Engineering, or a related field

- Proven experience as a Product Lead or team management skills

- Excellent communication and interpersonal skills.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Experience in Agile/Scrum methodologies.

- Understanding of the technology and trends in IVR and chatbot systems.

- Ability to manage multiple priorities in a fast-paced environment.

- Overall experience of more than 10 years with 7+ years in product management. Must have a focus on customer service related products (preferable) or experience on enhancing customer experiences

- Understanding of SaaS, PaaS and cloud based products.