Product Implementation Consultant - SaaS

Product Implementation Consultant - US SaaS Company

We are looking for a Product Implementation Consultant with prior experience in the field for SaaS products. The job is with a leading US SaaS product company.

LIST OF JOB RESPONSIBILITIES

- Identify, comprehend and clearly articulate clients' requirements to generate an end-to-end advertising solution

- Configure the company product for various brands and industries following high standards of delivery and quality

- Analyze and elevate client's consumption of contract, adoption of the product and establish standard practices to improve product utilization

- Design and improvise implementation models and procedures with client based on their overall advertising strategy

- Analyze clients' performance ecosystem and prescribe methodologies for optimal budget management, faster growth, higher conversions

- Collaborate with our technology partners to build expertise on the social media management software

- Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators

- Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel

- Audit in-flight project configurations prior to client training or go live to ensure quality and deliverable accuracy

- Perform health checks of existing customers in need of platform upgrades and suggest solution based on industry best practices as well as custom requirements

- Perform accurate analysis and effective diagnosis of client issues while managing day-to-day client relationships

- Ensure that all client users are trained and educated properly and in a timely fashion

- Identify, design and develop practice assets, processes and artifacts around project delivery, revenue tracking, skills mapping, hiring needs, training & upskilling team

- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur

- Work with clients to improve the paid service itself and its alignment with client's core business Track team members' productivity and identify opportunities in processes for increasing efficiency

- Capturing development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions

- Actively make sure that you are knowledgeable on all company software products

- Actively make sure you are knowledgeable on native channel's ad products package

LIST OF EXPERIENCE & SKILL REQUIREMENTS

- 4+ years of overall working experience in enterprise software, digital or implementation with at least 2 years of experience in digital marketing, campaign execution experience in social platforms and social account management at a brand or agency

- Advanced excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and handling high volumes of data sets

- Excellent written and verbal communication skills. Fluency in written and spoken English is a must. French, German, Portuguese, Spanish is a plus

- Industry specific knowledge across different verticals or lines of business

- Experience designing and implementing technology-enabled business solutions for clients

- Analytical mind-set with attention to detail and excellent problem solving skills

- Ability to think independently and learn as a member of a team

- Experience defining business and systems strategy, developing system requirements, designing and - prototyping, testing, training, defining service procedures and implementing practical business solutions under multiple deadlines

- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight

- Strong knowledge of software development life cycles, web technologies, web development processes

- Demonstrated experience and a passion for the social media technology universe (i.e., Facebook, Twitter, YouTube, Instagram, LinkedIn)

- 4-year college/university degree