Product Head/Manager - CMS - Transaction Banking

JD : Product Manager - CMS

KRA Product :

Discovery :

- Preparing product landscape through extensive research on market requirement, peer bank offering & the business potential from the new/upcoming products.

- Formulating product strategy end-to-end for the Bank.

- Designing & Developing the Product suite in coordination with various stakeholders i.e. IT, OPS, Compliance, Risk, Legal, external vendors etc.

Product Development :

- Preparing & finalising Product paper, Policy paper, Approval Note and Presentation to Committee/Management for requisite approval.

- Vendor evaluation: Managing Product Walkthrough sessions of Vendors & Project team.

- Post evaluation of the vendor, contribute towards BRD/FSD to define and finalise the requirements

Project Management :

- Spearhead Bank user group (Product> Ops> CPU) and Monitor project progress by regular tracking of the project and ensure adherence to the plan.

- Completing UAT as per plan and ensure timely deployment in coordination with UAT team/ IT/Ops.

Business Support :

Solutioning :

- Being creative in structuring deals and providing solutions for the customer

- Being responsive and addressing to any queries either from internal or external stakeholders within TAT

- Support the business team with Analytics

Product Training :

- Helping users/stakeholders to understand the product/process

- Conducting regular Training (offline/online) for various user groups (internal/external)

Client Visits :

- Being enabler for Business growth of the CMS portfolio i.e. Revenue, CASA book, Cashflow routing & Mandates

- Facilitate key Client meetings along with Business RM/ BH across all business segments to resolve issues or accumulate feedback

Audit -

Compliance Risk :

- Closing Audit queries

- Adhering to Statutory guidelines & Committee recommendation within timeline

- Keep the risk controls of the Dept/ Unit within risk appetite of the Bank

Implementation Implementation :

- Managing Documentation amongst Client, Business team/ Branch and CPU.

- Product demonstration to Client on different products & services.

Customised Mandate :

- Understanding client/business requirement

- Liaison with IT/OPS to formulate BRD/FSD and UAT

- Ensure end-to-end delivery for the client

Customer Service :

- Servicing the clients on product & transaction related queries

- Coordinating with stakeholders (OPS, Managed Service, IT, Vendor) and ensure final resolution

Skillset required :

- Techno-Functional knowledge and experience in handling technology based Banking products & projects- Proficiency in Product development & Project management- Skillset to write Policy paper/Note/Circular

- Experience in query resolutions of Committee recommendation

- Presentation and interpersonal skill to manage multiple stakeholders, project team, business team, vendor, Clients

- Analytical and Problem solving mind

- Business analysis skillset to formulate requirements for BRD/FSD

- Client centric approach and Client onboarding experience on documentation, servicing and training

- Preferred product exposures in the following, NPCI products, Payment & Collection solutions, API open Banking/ H2H, e-NACH, Account aggregator, UPI, Acquiring solutions like PG/ EDC POS/ QR, MT940 customisation, E-RUPI prepaid vouchers, PFMS scheme disbursement, Digital/Automated Escrow application, e-Commerce/ e-Auction/Government Tender