Posted By
Posted in
Sales & Marketing
Job Code
1327598
Product Head - Consumer Lending
- The individual will play a key role in building the customer onboarding and experience journey.
- S/he will work on building Next-gen Digital Products & Capabilities for Customer and Lead Acquisition.
- S/he will be responsible for building the product roadmap and execution, managing quarterly goals working closely with design, business, engineering, and marketing.
- The person will be working on segments across growth, engagement, personalization, and customer experience.
- S/he will have the experience of launching new products to market and managing the full product development lifecycle - building from scratch, learning iteratively through product discovery, and coordinating continuous delivery of value.
Key Roles/ Responsibilities:
- End-to-end responsibility across the product life cycle -
- Product Ownership: Work on coalitions aligned with an ambitious roadmap and delivering high ROI scalable solutions for the business.
- Product & Project management: Document, Design, Build Frameworks and Workflows and Manage rollout of different features. Build a highly scalable app architecture.
- Problem solver and user experience enthusiast, who has worked on Customer journeys in Mobile apps and Websites, Payments, APIs, Process automation and enhancements, and Vendor Solution Integrations.
- User Acquisition & Onboarding: Build and personalize the app homepage to cater to user-specific segments and improve the homepage-to-user ratio
- Customer experience: Build a thorough understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience, and drive growth.
- User Growth: Build an engagement engine, and create growth loops through programs, thereby scaling the user base.
- GTM & Product launches: Use an evidence-based approach, carry out Market Requirement analysis, and carry out Competitive Analysis to understand customer and market behavioursto identify new opportunities and launch new solutions to grow the business.
- Measure: Identify goals and metrics to drive prioritization and timely delivery of products and experiments. Develop a set of KPIs and reporting and analytics to monitor, and report product trends. Iterate based on insights from your analysis to continuously improve upon KPIs.
Qualification and Work Experience:
- Expertise in launching Features on Mobile Apps and Websites
- Experience in unsecured lending would be required.
- Between 8 - 10 years of work experience of which 4 - 5 years should be purely product focused
- Experience in quickly identifying customer problems and driving decision-making through customer empathy, and qualitative and quantitative analysis.
- Experience in unsecured lending would be required.
- Great product and business instincts, highly analytical and data-oriented, utilizing both quantitative and qualitative data to identify behavioural insights.
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Posted By
Posted in
Sales & Marketing
Job Code
1327598
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