Procuzy - Manager - Customer Success

- Procuzy is a dynamic and innovative technology-focused company dedicated to revolutionising manufacturing through our customer focused and innovative product.

- We are on a mission to provide our clients with seamless solutions that redefine efficiency and productivity.

- Our team is driven by passion, creativity, and a commitment to delivering excellence.

- Funded by Global VCs and Founders of Bizongo, Myntra, Swiggy, Zomato, Bharatpe etc we are growing rapidly over the past few months with clients like Marico, Eggoz, MCafefeine, Acton Labs, Dukes Wafers, TheHealthFactory, Daily Objects among many other known brands.

- We are expanding our Core Team and looking to hire some amazing folks who can take ownership and work closely with Founding & Management team.

Website : the culture at Procuzy?.

- Run the company as if you are the sole owner of your business.

- Anything you do for Procuzy, you do for yourself own it, and grow with it.

- Discover, learn and explore your potential with us.

- Have close contact with the founders who are usually some of the best people to learn from.

- Don't just sit back! Try and explore new opportunities at every step.

What You'll Do (Responsibilities).

- Develop and implement customer success strategies to increase customer satisfaction, retention, and lifetime value.

- Leading the customer success team, from building the department to developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner.

- Increasing product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics.

- Provide valuable customer insights to inform product development and marketing strategies.

- Collaborating with sales, marketing and tech to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI.

What We Are Looking For (Requirements).

- A minimum of 3 years relevant work experience in a customer-facing role (customer success or account management) and experience managing a team.

- Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery.

- Expert communication skills and the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.

- Experience in CRM/ERP or B2B Enterprise level software-.

- Basic Knowledge of web technologies like HTML, SQL, API, Json etc.

- Proven track record of driving customer satisfaction, retention, and revenue growth.

- Handling tough situations or unhappy customers.