Posted By
Posted in
Banking & Finance
Job Code
701778
Job Title: PTP Lead
Location: Bengaluru
Qualifications: University degree or equivalent, Business degree holder
- Accurate, efficient and organized within daily responsibilities
- Adaptable to learn new processes, concepts, and skills
- Demonstrates the ability to work as part of a team
- Written and spoken ability to communicate in English for Accenture interaction
- Microsoft Office skills
- A good team player and can communicate easily with Accenture, Client and third parties staff at all levels
Job Description:
OVERALL PURPOSE OF JOB The person will be responsible for overseeing teams of Processors and Analysts under Accounts Payable.
He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported.
He/ she also oversees complex cases and customers and troubleshoot issues.
Maintain Client relationship
Responsibilities/Authorities Main accountabilities:
Production Supervision and Support
- Monitors Process performance
- Supports high quality work through a positive environment
- Monitors team member's performance with the focus on improvement Service Level Agreements and Performance Metrics
- Review individual and team service levels are met or exceeded
- Reviewing daily, weekly and monthly service levels and provides recommendations for improvements
- Escalation point for questions or issues surrounding service levels Quality
- Ensure the Quality is maintained as per SLA
- Ensures timely check & review for any quality issues, and provide mitigation.
Performance Management
- Create Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
- Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
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Posted By
Posted in
Banking & Finance
Job Code
701778