Process Trainer - Retail Banking Domain

Process Trainer - Retail Banking (MNC)

Role: Team Role: - 3 Team Members

Job Description

- Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU

- Take direction from training lead and execute deliverables

- Design process training plans with inputs from client SMEs

- Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.

- Set-up daily/weekly huddles with trainees to track progress and resolve any issues

- Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches

- Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations

- Develop training interventions (BTB) based on TNA for existing employees

- Conduct certification programs & other developmental workshops for auxiliary trainers

- Review and revise the standard operating procedures periodically or as agreed with the client

- Ensure robust update management process is deployed and followed

- Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)

- Preparing, publishing and maintaining various training reports and dashboards

- Sound knowledge of Retail Banking domain

- LC Issuance

- Trade Guarantees

- Settlement

- Doc Check

- Aware of 200 and 900 series swift messages.

Qualifications :

- Minimum of 5 years of experience in Banking domain

- Training experience will be preferred

- Excellent communication and presentation skills

- Strong time management skills

Additional information

- TTT certification is preferred

- Good communication skills - both verbal & written

- Presentation skills and knowledge of Excel/Word

- Deputy Manager - Process Training - Chennai - DLF SEZ

- Candidates from a Retail Banking BG Mandatory

Role: - Team Role: - 3 Team Members

Shifts: - 10:00 AM to 12:00 AM - Shift Bracket - Sunday to Thursday