Posted By
Posted in
Banking & Finance
Job Code
432057
Discipline - Training
Industry - Training Delivery
Job Description : The following descriptions provide competencies, responsibilities, and education and experience requirements for this position.
Summary :
- Responsible for creating and implementing training strategy and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.
Key Competencies :
- Excellent knowledge of the function of the training department, training options available, and differing learning and training styles,
- Having a systematic approach to training, an understanding of design, tailored training and an appreciation of the challenges trainers face
- Understanding of key techniques TNA, evaluation, transfer of learning (putting learning in to practice in the workplace)
- Able to develop policy and strategy
- Aware of sources of advice, materials, suppliers and contacts
- An ambassador of training and development; able to promote new approaches to learning and development as appropriate
- Excellent consultancy skills; able to use training to change and organize organizational development
- Able to develop a culture of high standards, excellent quality and customer responsiveness
- Innovative, able to develop new concepts and to deliver creative solutions
- An understanding of technology and its role in T&D from e-learning to training administration systems, being computer literate
- Procurement and contract management skills; able to get the best from training suppliers
- Able to manage and develop trainers and to manage administrators and administrative processes
Job Responsibilities :
- Responsible for creating and executing the training strategy for the business
- Conducting process/domain related training (As & When required)
- Process level analysis & preventive action planning for LOB/Associates
- Function & process level reporting to internal & external stakeholders
- Anticipates customer needs and proactively develops solution to meet them
- Serves as a key resource on complex and/or critical issues
- Solves complex problem and develops innovative solutions
- Reviews work performed by others and provide recommendations for improvements
- Forecasts and plans resource requirements
- May lead functional or segment teams or projects
- Provides explanation & information to others on the most complex issues TRAINING SUPERVISOR
- Motivates & Inspire other team members
- Sets team direction, resolves problems and provides guidance to members of own team
- Oversees work of training managers / supervisors
- Adapts departmental plans and priorities to address business and operational challenges
- Influences or provides input to forecasting and planning activities
- Provide logistical support, course development, delivery, evaluation, process measurements, and cost management
Qualification/Required Skill Set :
Essential :
- Total work experience of 6 - 8 Years, with at least 3 - 4 years in process training + At least 2 yrs. of training RCM product/Domain
- At least 3 yrs. of experience in Accounts Receivable Follow ups
- RCM understanding Frontend, Middle, Backend
- Working and contributing in large teams, locally and virtually
- IT/BPO/Banking/Insurance/KPO Background
Desired :
- Team Management, Handled Operations Trainers in Health Care Claims environment
- RCM- Billing/Coding certifications (In-house OR external)
- Understanding of Online Payer Portals
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Posted By
Posted in
Banking & Finance
Job Code
432057