Process Trainer - RCM Product/Domain

Discipline - Training

Industry - Training Delivery

Job Description : The following descriptions provide competencies, responsibilities, and education and experience requirements for this position.

Summary :

- Responsible for creating and implementing training strategy and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.

Key Competencies :

- Excellent knowledge of the function of the training department, training options available, and differing learning and training styles,

- Having a systematic approach to training, an understanding of design, tailored training and an appreciation of the challenges trainers face

- Understanding of key techniques TNA, evaluation, transfer of learning (putting learning in to practice in the workplace)

- Able to develop policy and strategy

- Aware of sources of advice, materials, suppliers and contacts

- An ambassador of training and development; able to promote new approaches to learning and development as appropriate

- Excellent consultancy skills; able to use training to change and organize organizational development

- Able to develop a culture of high standards, excellent quality and customer responsiveness

- Innovative, able to develop new concepts and to deliver creative solutions

- An understanding of technology and its role in T&D from e-learning to training administration systems, being computer literate

- Procurement and contract management skills; able to get the best from training suppliers

- Able to manage and develop trainers and to manage administrators and administrative processes

Job Responsibilities :

- Responsible for creating and executing the training strategy for the business

- Conducting process/domain related training (As & When required)

- Process level analysis & preventive action planning for LOB/Associates

- Function & process level reporting to internal & external stakeholders

- Anticipates customer needs and proactively develops solution to meet them

- Serves as a key resource on complex and/or critical issues

- Solves complex problem and develops innovative solutions

- Reviews work performed by others and provide recommendations for improvements

- Forecasts and plans resource requirements

- May lead functional or segment teams or projects

- Provides explanation & information to others on the most complex issues TRAINING SUPERVISOR

- Motivates & Inspire other team members

- Sets team direction, resolves problems and provides guidance to members of own team

- Oversees work of training managers / supervisors

- Adapts departmental plans and priorities to address business and operational challenges

- Influences or provides input to forecasting and planning activities

- Provide logistical support, course development, delivery, evaluation, process measurements, and cost management

Qualification/Required Skill Set :

Essential :

- Total work experience of 6 - 8 Years, with at least 3 - 4 years in process training + At least 2 yrs. of training RCM product/Domain

- At least 3 yrs. of experience in Accounts Receivable Follow ups

- RCM understanding Frontend, Middle, Backend

- Working and contributing in large teams, locally and virtually

- IT/BPO/Banking/Insurance/KPO Background

Desired :

- Team Management, Handled Operations Trainers in Health Care Claims environment

- RCM- Billing/Coding certifications (In-house OR external)

- Understanding of Online Payer Portals

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