Process Trainer - BPO

Process Trainer - BPO ( Mumbai)

Responsibilities :

- Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge

- Keep management updated: Relay important information in the form of timely and accurate reports

- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

- Set the path to success: Oversee new hire, progression, and enhancement training; provide feedback and implement appropriate solutions

- Impact the bottom line: Coach and give feedback to trainees to help them fulfill performance metrics

Qualifications :

Education Requirements : Graduate or Post-Graduate

Experience Requirements : 1+ years of training experience

Language Requirements : Fluent in English and Hindi

Hourly Requirements : Must be willing to work 6 days a week and work different shifts based on need of the program

To succeed in this position, you must :

- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player

- Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues

- Be strategic in developing solutions and process improvements