Process SME - Order To Cash Tower

Designation : DGM - OTC Tower

Role : Process SME - Order to Cash

Location : Gurgaon

Company Brief : A Globally renowned name in the BPO as well as Hi-Tech Products & Services space.

Reporting to: GM - OTC Tower

Key Roles & Responsibilities :

1. Creation and development of OTC Tower specific :

- Value proposition,

- Business cases,

- Industry specific offerings,

- Strategic direction and initiatives,

- Design business outcome models,

- Contracting structures,

- Identify new opportunities and business lines

2. Managing multiple client engagements / contracts - Operations support for establishing processes, metrics identifications and reporting etc.,

3. Work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes.

4. Lead efforts on continuous process improvements.

5. Manage relationships with customers at the senior management levels.

6. Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making.

7. Driving customer satisfaction and quality by the use of improvements to business processes / procedures.

8. Responsibility for handling information enquiries about process from customers / Company personnel and business partners.

Qualification Requirements :

- Graduate in Any stream + MBA from Reputed B-Schools

- 9 to 15 years of experience with sufficient amount of relevant experience in specific Process area i.e. OTC

- Should be extremely facts and data oriented

- Should be deadline and closure oriented

- Should have the ability to influence people (internal/external customers, Operations, Finance etc)

- Stability - should not have changed jobs frequently

- Ability to think out of the box - strategic thinking (Larger picture)

- Very high focus on implementation - essential for process delivery as per SLAs/ SOWs

- Ability to interact and manage multiple customers and cross functional teams

- Analytical and numerical ability - data driven .

- Ability to create and present dashboards

Interested and Qualified Candidates must send the following details along with their updated Resume to Mr. Yogi Agravat at yogi@avanceservices.in (Please make sure not to forget pasting your photograph in the resume as the client have asked it that way only)

Shortlisted profiles shall be considered for further processing only after discussing full job and company details with the candidate.

Current Location:
Current CTC (Mention Fixed + Variable Components Separately)
Expected CTC
Notice Period
Total Experience
Relevant Experience