Process Mining Lead - BPM

ROLE SYNOPSIS

- The BPM & Process Mining Lead will be responsible for the delivery of a portfolio of projects from scoping through discovery to insights, and value realization. The role will be responsible for the delivery of insights and actions handed off to a range of stakeholders for delivery, a key element of the role is to be the link between the process discovery and the insights enabling a change management programme to be delivered off the back of the work carried out through BPM & mining.

- The role will work within an agile based project environment for process mining projects large and small through initial discovery and continuous improvement, BAU type environment. The process scope for each project will cut across any process, however will primarily be supporting S2P, O2C or R2R initially in Pune GBS. Good project management, and stakeholder management skills will be key to this role including a good grasp of process improvement technics.

- The role will also assist the Head of the BPM COE with setting the strategic roadmap, building up a pipeline of projects and engaging with stakeholders and Product owners on on-going project delivery and benefits tracking.

ESSENTIAL EXPERIENCE AND JOB REQUIREMENTS:

- Experience of managing a team

- Experience of delivering projects with a process improvement element

- Experience working across cross functional teams, managing stakeholders and expected outcomes of projects

- Working knowledge of process mining

- Sound knowledge and experience of process mining toolsets, preferably Celonis

Desirable:

- Working knowledge of Aris and as is to be process design

- Understanding of 1 or more (S2P, RTR, O2C etc...) process areas is desirable

- Strong interpersonal relationship building skills

- Good planning and organising skills to manage demand against constraints.

- Ability to understand customer requirements and interpret these into data models, KPi's & metrics

- Ability to assist stakeholders understand value of process mining