Process Manager - Liabilities - Banking

- To review policies and processes related to Liability accounts and their related information, communications, request forms, etc. To impart information to internal and external customers related to the same

- Personal responsibility for making decisions in both simple and complex issues within given timelines related to processes and policies in consultation with Team Lead/Unit Head.

- Regular review and modification of processes and policies pertaining to account maintenance and instructions

- Implementation of regulatory changes, new guidelines with a focus on 100% compliance at all times and customer convenience and impact

- Implementation of changes in process to with a focus on improvisation, digitization and improving customer experience

- Timely responses to regulatory/audit findings from both internal and external units and immediate action on the same wherever required

- Review of Customer Instruction Formats, Information Capture and user checklists both internal and external

- Policy and process approvals from Committees across the bank

- Monitoring Key parameters and matrices for continual tracking and improvement with focus on TAT, FTR, Customer Complaints, Operational Efficiency and digitization,

- Day-to-day management of queries related to Liability accounts and ensure solutioning of the same

- Knowledge sharing through training content, FAQs, modules etc both to internal and external customers and upkeep of the same

- Defines goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year

- Undertake training of the units, solution queries and self identify areas of improvement

- Daily activity review through the Project, Activity, Task report for the day