Process Manager - Human Resource - Consulting Firm

Main opportunities/challenges for this role:

- Validate core HR processes to inform system configuration, workflows and business rules, identifying where local/regional variations are (legitimately) required - working with the wider process improvement team, HR systems team and global stakeholders. Ensuring process owner sign off and support

- Design and document off system/manual processes and procedures with templates and guides, supporting training development from a process perspective to ensure activities are clearly described and easy for the business to adopt

- Ensure processes remain in control as they are deployed, identifying opportunities for continuous improvement where required and working with the wider team to deliver solutions

- Manage relationships with colleagues particularly in IT and Finance shared service centre to ensure the smooth flow of processes between functions

- Help define further global processes to be introduced to the HR system

Main Accountabilities:

Consultancy, analysis & problem-solving

- Applies core technical/professional knowledge, recognized best practice approaches and insight from previous experience to resolve non-standard issues which arise in the provision of functional support to a specific organisational unit or area of corporate activity

- Conducts analysis using a range of standard methodologies and across multiple data-sets to provide high quality and evidence-based procedural recommendations/business advice

- Deploys a range of approaches relevant to their area of functional expertise to support the provision of high quality services and advice

- Presents complex information clearly,, tailoring the presentation of findings to meet the differing needs of both technical and non-technical audiences appropriately, as required

Internal customer focus

- Builds an in-depth understanding of the specific operational context, opportunities and challenges facing their internal customer(s) to ensure the provision of procedural advice and support based on informed business insight

- Proactively seeks internal customer and other stakeholder feedback to monitor satisfaction with the standard of functional advice and business support provided, enabling improvements to be made where issues are identified

Service improvement

- Within their area of technical/professional expertise, identifies opportunities for procedural improvements within established policies and determines the most appropriate mechanisms and processes for implementing those changes. Demonstrates awareness of relevant governance arrangements that relate to making system or procedural changes

- Makes technical/professional recommendations to resolve specific or localized issues but also offers ideas which contribute to the development of wider solutions to broader business challenges and problems.

- Explains to customers and colleagues the need for compliance with agreed corporate procedures relevant to their area of functional expertise. Collates compliance data within standard monitoring and reporting systems.

- Participate as part of a global team to support implementation of the HR System and Fit for Purpose programme

Functional expertise

- Provides proactive professional advice and support to internal customers to ensure process practices are high quality, effective and compliant with relevant corporate policies

- Uses a variety of information resources and professional networks to maintain up-to-date knowledge of developments in external policy, practice and regulation within their professional discipline

Commercial & financial management

- Shows an understanding of value for money/cost effectiveness in the advice, recommendations or service support provided to internal customers

- Can complete cost/benefit analysis to help build business case for change, including completion of data analytics

Relationship & stakeholder management

- Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional discipline to know who to engage with to enable effective implementation of procedural changes and improvements

- Builds a network of with external suppliers/providers/contacts to support effective service provision and knowledge exchange

- Works with other process colleagues on approach and handovers between functions

Leadership & management

- Plans and prioritizes own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon

- Line manages a process analyst to produce accurate and fit for purpose documentation from both a technical and business facing perspective

- Shares intelligence and ideas to support senior managers in identifying/ developing new ways in which the functional specialism could positively impact upon the British Council's operational efficiency and effectiveness

Information Security

- Ensure that their workforce are aware of the information security policies and comply with them

- Ensures that the team complies to ISO 27001 and IGA related requirements

- Send account opening requests effectively

- Disable accounts immediately for leavers and Absconders /on long leaves

- Document and monitor / review access levels of his/her team

- Provide security awareness and education to team

- Manage Records to ensure compliance to Freedom of information act

- Ensure incidents of their respective functions are closed within SLAs

Key Relationships:

Internal

- HR colleagues, particularly operations (systems, analytics and shared services), Regional HR teams

- Global Information Systems (GIS), Global Estates (GE), Finance. Noida Shared services teams, particularly service now

- Legal, Risk and compliance

External - CapGemini

Person Specification: Assessment stage

Qualifications :

- Process/Quality/continuous improvement qualification such as lean, six sigma

Role Specific Knowledge & Experience

- Ability to document processes and procedures L1-5, particularly using Visio

- Significant experience in process design / improvement

- Experience of defining processes for system automation/development

- Experience of working with Success factors / cloud based HR solutions

- HR process knowledge

- Experience of delivering processes into shared services models

- Experience of working in a global organization, ideally a non profit

- Experience of managing at least 1 direct report

- Strong use of Microsoft office applications, including ability to analyse data and create easy to use templates