Process Head - Branch Operations, Central Support - Process Head Branch Operations is critical role in execution and strengthening of the branch operations framework of RBL Branches. This position is pivotal in improving operational productivity and maximizing efficiencies in the branch function role. - Formulating procedural guidelines for Branch Ops process keeping in view the customer & compliance regulations ensuring ease in operations for Branch staff. - Automation initiatives for building controls at Branches - Consolidates all process issues identified during reviews and presented in a holistic manner to NBOH, BBBH AND COO on a monthly basis. - Conduct training and share advisories/ knowledge series, etc. with branches from time to time. - Strengthen branch operations framework. - On-going engagement with the key stakeholders including Branches / ZHs / ZOHs /CHs/ ROHs / Product heads. - Disseminate guidelines through the chain of ROHs / CHs to the field. Position Responsibilities : 1. Successful implementation and seamless execution of branch operation procedures. Ensuring standardization of branch operations across the network. Ensure completion of Branch related SOPs in a time bound manner. Formulate new SOPs in coordination with stakeholders. 2. Execution of Process at Branches - Improve quality of service delivery at branches. Execute an efficient service delivery standard at branches to ensure enhanced customer experience and appropriate resolution of customer queries / grievances. - Ensure proper execution of the laid down guidelines through monitoring and other inputs viz. errors / audit findings /ROH reviews. 3. Training inputs - Training programs for branch operations with due focus on enhanced product knowledge and embedding best banking practicesEnhance the training contents applicable to Branches and ensure proper downloads. Refresh e- learning modules 4. Closure of Audit / ORM / IFC observations - Ensure timely closure of audit / ORM / IFC findings. - Strengthen process based on the findings for non recurrence - Ensure qualitative and comprehensive response. 5. Miscellaneous - Ensure periodic Branch visits - Quarterly structured engagements / reviews with business Qualifications : Essential Graduate preferable with Post-Graduate degree/diploma Experience : Essential Overall experience of 12-15 years, with 8-10 years- experience in core - Branch Operations & Service- roles. - Knowledge & experience on Retail Liabilities, Assets & related processes. - Knowledge & experience in Retail Asset, FI & Agri for identified geographies - Intensive system knowledge Finacle, proficient in MS-OFFICE - Having managed large stakeholders - Worked in metrics reporting structure - Understanding of key policies of bank, KYC/AML, Outsourcing, Record Management, Fraud Policy, Operational Processes, Operational Risk Policy, Information Security Policy, Knowledge of relevant Master Circulars/Directions, etc.

Mumbai

Process Head - Branch Operations & Central Support - Bank 

Process Head - Branch Operations & Central Support - Bank  ,Job Description for Process Head - Branch Operations & Central Support - Bank  in Forpple Consulting in  Mumbai for (10-18) years of experience. Apply Now!

Job Description for Process Head - Branch Operations & Central Support - Bank  in Forpple Consulting in  Mumbai for (10-18) years of experience. Apply Now!