Process Excellence Role - BPO/KPO

Work shift : UK/US Shift

Location: Pune/Bangalore

Team management experience is must.

Overview:

You will be working as a part of Process Excellence team which drives process improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. The team typically works on Six Sigma and Lean projects

Primary Responsibilities:

- To facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system

- Drive process standardization for the organization with an objective of optimizing business performance and reducing wastage

- Establishing of new process workflow with the help of functional SMEs Capture process procedure level deviations and ensure periodic reporting Govern the new process rollouts and its approval across

- Operations and Systems Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency

- Maintain the repository of latest business processes Review and mentor the various improvement projects Establish and monitor the benefit realization of various initiative

- Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc) Implement effective process to track and report the inter departmental SLAs

- Develop mechanism of effective process deployment Conduct periodic process benchmarking to ensure competitiveness

- Provide project leadership includes identifying opportunities, defining and financially justifying projects

- Establishing of new process workflow with the help of functional teams as per need Optimizing business performance by standardization. Reducing redundancy & NVAs

- Coordinating and prioritizing Projects activities with all functions Leveraging Lean Six Sigma methodology to drive continuous improvement projects, aiding in project documentation and guiding through the quality certification program

- Develop & Rollout process training and certification process

- Establish process excellence roadmap to bring process driven culture