Process Excellence Lead - Sales Process - EdTech

Position: Process Excellence Lead

Experience : 10 to 15 Years

Location : Gurgaon

As a Process Excellence Lead in the sales department of an Ed-Tech company, your role would focus on optimizing sales processes, ensuring operational efficiency, and driving continuous improvement.

Process Optimization and Improvement

Process Mapping: Identify and document existing sales processes to understand workflows and identify inefficiencies.

Optimization: Develop and implement strategies to streamline processes, reduce bottlenecks, and improve overall efficiency.

Best Practices: Establish and promote best practices for sales processes, including lead management, sales forecasting, and customer engagement.

Performance Metrics and Analytics

KPI Development: Define key performance indicators (KPIs) for sales processes and ensure alignment with business objectives.

Data Analysis: Analyze sales data and metrics to identify trends, performance gaps, and areas for improvement.

Reporting: Prepare and present regular reports on process performance and improvements to senior management.

Cross-Functional Collaboration

Stakeholder Engagement: Work closely with other departments (e.g., marketing, Sales Support, SRM) to ensure alignment of sales processes with overall business strategies.

Feedback Loop: Establish a feedback loop with stakeholders to continuously refine and improve sales processes based on input and changing needs.

SKILLS:

- Handling Call Quality

- Monitoring and control through Quality assurance the Sales and marketing process

- Analytics and MIS.

- Sales call centre managing exp.

- Strong with numbers.

- Understanding of Sales process.