Prione - Key Account Management Lead - Small & Medium Business

Reportees: Account Management Associates 

People Manager Role: Yes

KAM (Key Account Management) Lead

About Prione

Prione Business Services Pvt. Ltd. (- Prione- ) is a joint venture between Catamaran Ventures and Amazon. Prione was established in June 2014 to initiate and enable Small and Medium businesses (SMBs) to be successful in the e-commerce space. Prione has a strength of 500+ feet on the street team with a reach in 150+ cities in India. Prione's vision is to enable Indian SMBs and make them successful in the fast-growing digital economy by creation and upliftment of SMB capabilities. We offer services that enable SMBs to develop their business profitably using the power of the internet to reach their customers and to succeed in today's digital economy.

Job Purpose

As a KAM Lead with Prione, you will have the exciting opportunity to help shape and deliver on a strategy for SMB (Small and medium Business) for Prione in India. You will work with a set of high potential SME (Small and Medium Scale Enterprise) sellers and a team of account management associates to enable sellers to perform better in self-sustainable manner on the platform. This role will report into Category Manager and will manage a team of 5-8 associates to deliver organization goals. Since the organization is in its early stage, the role provides a unique opportunity to develop the foundational processes and workflow which will serve as the basis to grow the organization.

To be successful in this role you will have superior customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate

Roles and Responsibilities

- Manage strategic buckets of key sellers across cities with the help of the remotely placed Account Management associates across top cities in the category

- Execute category level strategies for broad bucket level matrices. E.g., In stock Selection, Selection gaps

- Ensure max coverage of additional products & tools for the sellers. E.g., Sponsored Ad's,

- Partner with Seller Support team for analyzing seller pain-points and work to identify short term and long-term solutions for them

- Create and standardize seller communication strategy for account managed sellers. E.g. weekly updates and nudges

- Create effective entry and exit communication strategy for better seller engagement

- Drive down unhealthy in-stock inventory

- Co-own strategy for festival/high demand (e.g. Diwali/New year Sale Events) events for maximum inputs/impact from the key accounts

- Effective Periodic 1:1's with the associates across the cities

- Training/Coaching the team members on the various SOP's and Processes

- Co-own talent management and attrition goals

- Performance management of the team members and representing their work in the annual performance reviews

Job Specifications

Education

Bachelor's degree required, MBA preferred

Experience

Relevant:

1. Min 5-7 years of experience in account management/sales desired

2. Min of two years of experience in handling a team of 6-9 members.

3. Proven analytical skills and demonstrated ability to manage the business - by the numbers- . Must be metrics-driven.

4. Experience in a highly analytical, results-oriented environment with external customer interaction.

5. Excellent written and oral communication skills in English

6. Experience working with SME retailers would be an advantage

7. Experience with e-commerce & retail would be an advantage

8. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

9. Proficiency in MS Excel is required

10. Proficient in English and Hindi speaking

For More details please visit

Website: http://www.prione.in/index.php

LinkedIn: https://www.linkedin.com/company/prione-business-services-private-limited