Principal/Senior Program Manager - EdTech - IIM/ISB/MDI/FMS

A well-funded EdTech firm, founded in 2011, is a LIVE online learning platform that enables personalized learning. The firm delivers quality education with cutting edge technology which brings India's Top Teachers and students together in a LIVE interactive e-classroom.

Purpose :

As the Ideal Program Manager within Operations Enablement, you are a master at taking goals, breaking them into measurable results, and creating roadmaps that communicate a path towards delivering capabilities to our business. You are adaptable and understand the need to experiment and pivot in a fast-paced environment that's always changing. 

You are a driver, with the ability to spin up a model on a whiteboard, write a strategy page on Confluence, and create the right structure for your teams' complex work. This role requires an expert communicator to work across support, product, design, technical, finance, marketing, and legal teams (and all the other teams we collaborate with on a regular basis).

Responsibilities :

- Responsible to drive and deliver best-in-class experience to students and parents through a structured program

- Design and build robust and scalable program to deliver ideal experience to students and parents across segments and grades

- Carve out relevant projects for the team to drive new initiatives and deliver on objective metrics

- Ensure a strong metrics focused approach is applied in the project planning and delivery.

- Organize and facilitate the release meetings, planning, release stand-up meetings, reviews, retrospectives and demos.

- Ensure that the teams are updating project-tracking systems to provide visibility and transparency on the releases

- Highlight the risks, the schedule, effort, scope variances as and when they occur and help the engineering owner with enough insights to make informed decisions.

- Possess excellent communication skills providing transparency and enabling information radiators.

- Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the goal.

- Facilitate discussions and conflict resolutions during planning meetings and other sprint meetings.

- Coordinate with the required dependent teams to help the engineering owner tie up all the deliverables and arrive at the launch dates.

- Effective status reporting to all the stakeholders based on the agreed upon frequency.

Required Behavioral Skills :

- Understand and ability to work in unstructured and chaotic startup culture

- Ability to champion customer(parents) and consumer(students) need to deliver the best experience

- Strong understanding of the various metrics to be tracked across the entire lifecycle

- Assertive and willing to make the tough calls when needed.

- Excellent team player and team builder.

- Championing continuous improvement in the workspace and the projects to drive efficiency.

- Ability to work with minimal supervision in a very dynamic and timeline and time zone sensitive work environment.

- Excellent interpersonal skills, ability to work with diverse cultural teams.

- Ability to deal with multiple projects and deadlines and be able to communicate the delays well ahead of the time it occurs.

- Strong analytical and problem-solving skills with high attention to detail.

- Should be result & detail oriented and must have the ability to multi-task and work long hours under pressure with minimum supervision

Qualification :

- Master's / Bachelor's degree in Engineering or equivalent

- MBA from Tier 1 College Preferred

- Must be a Certified Scrum Master (or equivalent agile certification) with 6+ years project management and at least 2+ years as Scrum Master / Agile Manager in an Agile PLM setup

- PMI Certification is a plus (can substitute for the Agile certifications)