Principal Consultant - Customer Service/Solution Design - BPO

Role: Principal Consultant - Solution Design (Customer Service)

Experience - 10 to 20 years

Location - Bangalore

Domain - Customer Service Solution Design

Educational qualification - Graduate/ MBA

Purpose of the Role :

- To work as part of the Customer Service Solution Design team to enhance the overall capabilities of the CS Practice and ensure year - on - year increase in revenue and profitability while keeping transformation and sustainability as the focus.

- Client relationship & confidence building through ownership and engagement will be key to adding new clients to the Customer Service portfolio and contributing to the growth of the organization as a whole.

- Involvement in complete life-cycle - from RFI to RFP to BAFO to transition execution

Educational Qualification :

- Graduation / MBA

Minimum Experience :

- 10 years. With at least 5 years of experience in Sales or Pre-Sales for Customer Service / Contact Center, working on RFPs, RFIs, RFQs with a high percentage of deal closures