Presales Solution Specialist - IT

Roles & responsibilities:

- Customer Engagement - Build relationships with customers, understand their needs, and offer tailored product recommendations.

- Sales Support - Collaborate with the sales team to present proposals, deliver demonstrations, conduct training, and support the conversion process.

- Solution Development - Gather client requirements, develop solutions, and customize offerings to align with customer objectives.

- Sales Strategy - Strategically position the business against competitors, plan effective sales tactics, and develop marketing concepts.

- Sales Process Management - Oversee the bid process and ensure a smooth handover to the delivery team.

- Cross-Functional Collaboration - Work across teams to set and manage customer expectations, ensuring all deliverables are met.

- Product Expertise - Demonstrate in-depth knowledge of your product category and maintain an understanding of the competitive landscape.

- Analytical and Data-Driven Decision Making - Use data insights to inform sales approaches, optimize solution development, and measure product ROI.

- Communication and Negotiation - Exhibit strong communication and negotiation skills to manage stakeholder expectations and close deals effectively.

- Adaptability and Innovation - Stay adaptable and proactive in solution presentations, using creativity to align with fast-paced changes in the SaaS landscape.

Key Responsibilities:

- Client Discovery - Conduct in-depth needs assessments to understand client business challenges and tailor solutions to meet these needs.

- Lead Generation - Identify potential clients and cultivate leads.

- Client Engagement - Schedule and lead sales appointments with clients.

- Record-Keeping Optimization - Manage client records and optimize the process for efficient information retrieval.

- Product Demonstrations - Develop and deliver impactful product demonstrations and presentations that address specific client needs.

- Client Relationship Building - Foster strong relationships with clients to establish trust and long-term partnerships.

- Sales Process Management - Monitor the competitive landscape and follow market developments to refine strategies and maintain relevance.

- Solution Engineering - Collaborate with sales and technical teams to ensure seamless solution delivery and smooth project handoffs.

- Product Feedback and Enhancement - Contribute to new product features and improvements based on client feedback and market demand.

- Training and Support - Provide ongoing training and support to clients to maximize product adoption and success.

Qualifications and Skills:

- Education: Bachelor's degree in Engineering or a related field.

- Experience: Minimum of 4 years as a solution expert in B2B SaaS.

- Languages: Excellent verbal and written communication skills in both Hindi and English.

- Product and Industry Knowledge: Passion for and understanding of SaaS tools and solutions in the B2B SaaS Product & Tech Domain.

Technical Tools:

- Security: Splunk, Kali Linux, Wireshark, Tenable Nessus, Metasploit Framework

- Data: SQL (MySQL, PostgreSQL), Apache Hadoop, Apache Spark, Tableau, Power BI

- Monitoring: Grafana, Prometheus, Nagios, ELK Stack (Elasticsearch, Logstash, Kibana), New Relic

- Cloud: AWS (Amazon Web Services), Microsoft Azure, Google Cloud Platform (GCP), Docker, Kubernetes