Presales Consultant - Conversational AI Platform

Pre-Sales Consultant - Conversational AI Platform - WFH

Job brief:

Location: Mumbai/Bangalore/Delhi.

We are looking for a Presales Consultant to join our business and provide presales support to our customers.

- A Presales consultant plays a key role in building customer confidence, addressing technical concerns, and winning sales opportunities.

- Presales Specialists support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers.

- Their ability to understand customer requirements and propose tailored solutions drives successful presales engagements.

- You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities:

Your main responsibilities will include:

- Being a Champion on Artificial Intelligence, Machine Learning, Large Language Models, Conversational AI, Omni-channel Automation solutions.

- Be the first point of contact and advisor to the customer on all matters related to Conversational AI, Agent Assist & Analytics.

- Developing solutions for AI & ML based OmniChannel Automation.

- Responsible for organizing, planning, creating & delivering compelling proof of concept demonstrations.

- Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.

- Managing the sales bid process by responding to RFI's & RFP.

- Working closely with Sales, Engineering, Delivery and project teams to ensure the successful closure of the sales process.

- Liaising with Product Managers to provide feedback from clients about product requirements, roadmaps, etc.

- Keeping abreast of market trends, product & competitor landscapes.

Requirements And Skills:

- Proven work experience as a Pre-Sales consultant or similar role for a minimum of three years.

- Working in a SAAS organization is a must.

- Experience in dealing with large and mid size Enterprise customers in India.

- You possess a Degree in Computer Science, Engineering, or a related field.

- You possess strong problem-solving and prioritization skills.

- You have strong presentation skills.

- You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders.

- LLMs, AI, ML, SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks API's, middleware, ecosystems and the ability to envision solutions is a must.

- Experience in working with a diverse groupDevelopers, Program Managers, Sales, Pre-sales is required.

- This role requires fair amount of travel meeting your clients and working from the office location.

Exp : 3 to 6 years